Melissa Muller
Default Service Specialist
Converse,Texas
Summary
Dedicated Default Service Specialist professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Default Service Specialist 1
PENFED CREDIT UNION
SAN ANTONIO, TEXAS
04.2022 - Current
- Review delinquent and default loans to determine course of actions to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results
- Serviced 100 plus consumer accounts both manual and automated for delinquent and defaulted loans and credit cards up to and including charge off
- Performs skip-tracing activities as necessary, contact third parties such as relatives ,employers, personnel officers, creditors on credit bureaus for determining members location/whereabouts.
- Assist with maintaining compliance with all applicable federal, state, and local laws, regulations and ordinances by abiding by company compliance program and all policies, procedures, rules and regulations
- Processes writs of attachments and performs offsets within prescribed procedures on members' funds and deposit.
Customer Service Specialist
FARM BUREAU BANK
SAN ANTONIO, TEXAS
06.2019 - 06.2021
- Increased operational service, including but not limited to : accept retail and / or commercial deposits, loan payments and wires for over 100 accounts daily
- Performed duties to include providing customers with information, answering questions, and resolving customer complaints, inquiries, and requests regarding new and current accounts
- Established basic knowledge of title requirements by state
- Able to review loan accounts, depict what information is required to complete title work, and educate customer of title perfection process
- Ensure procedures are followed in accordance with bank processes and federal regulations
- Maintains working knowledge of complete line of products and services offered as well as request assistance for further development, if needed
- Use of self empowerment to make independent decisions
Education
Associate of Applied Science -
Palo Alto College
San Antonio, TX 08.2022 - Current
Skills
Commercial Lending and Refinance
Credit and Collections
Call Center Background
Complaint resolution
Time Management
Certification
Human Resource Management
Timeline
Associate of Applied Science -
Palo Alto College
08.2022 - Current
Default Service Specialist 1
PENFED CREDIT UNION
04.2022 - Current
Customer Service Specialist
FARM BUREAU BANK
06.2019 - 06.2021
Human Resource Management
03-2018