Summary
Overview
Work History
Education
Skills
Customer Service
References
Timeline
Generic

Melissa Jones

Piney Flats,TN

Summary

Dynamic professional with extensive experience in customer service and cash handling at Lowes Home Improvement. Proven ability to resolve customer complaints and enhance satisfaction through effective communication and product knowledge. Skilled in point of sale systems and committed to maintaining organized cash drawers while fostering collaborative relationships with team members.

Overview

38
38
years of professional experience

Work History

Cashier

Lowes Home Improvment
Bristol, TN
11.2024 - Current
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Registered Nurse

Ballad Health System
Kingsport, TN
10.1987 - 04.2025
  • Educated patients and families on health care needs, conditions, and options.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Assisted physicians during examinations or surgical procedures.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.
  • Provided emotional support and counseling to patients and their families.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Evaluated effectiveness of interventions through ongoing assessment of patient responses.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Bachelor of Science -

King University
Bristol, TN
05-2010

Skills

  • Cash handling
  • Customer service
  • Return processing
  • Product knowledge
  • Team collaboration
  • Active listening
  • Time management
  • Conflict resolution

Customer Service

  • providing compassionate care to my patients and families
  • Being a team player with my co-workers
  • providing excellent customer service by being friendly, attentive and polite to customers and families.

References

References available upon request.

Timeline

Cashier

Lowes Home Improvment
11.2024 - Current

Registered Nurse

Ballad Health System
10.1987 - 04.2025

Bachelor of Science -

King University

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