MELISSA MULLIS
CONCORD,NC
Overview
24
24
years of professional experience
Work History
Data Analyst/Billing Specialist
Atrium Health
09.2018 - Current
- Reviewing and audit multiple facilities for accuracy of charges
- Submitting request to vitalware to maintain accuracy of items in core connect
- Generated standard to provide a standard billing practice with the greater Carolina billing
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Scheduling Coordinator
Carolinas Medical Center
04.2016 - 08.2018
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
Unit Secretary
Carolinas Medical Center
05.2007 - 04.2015
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained current and accurate medical records for patients.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Insurance Verification Specialist
Carolinas Medical Center
05.2006 - 04.2007
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assisted patients with understanding personalized insurance coverage and benefits.
Unit Secretary
Carolinas Medical Center
04.2001 - 05.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Education
Accounting And Finance
Brookstone Business College
Charlotte NC04-2005
High School Diploma -
West Charlotte High School
Charlotte, NC06-1990
Skills
- Epic
- Core Connect
- Power BI
- Vitalware
- Premier
- Greenlight
- Microsoft 360
Affiliations
- Multiple Keap and VIA awards given for scheduling maintaining
Timeline
Data Analyst/Billing Specialist
Atrium Health
09.2018 - Current
Scheduling Coordinator
Carolinas Medical Center
04.2016 - 08.2018
Unit Secretary
Carolinas Medical Center
05.2007 - 04.2015
Insurance Verification Specialist
Carolinas Medical Center
05.2006 - 04.2007
Unit Secretary
Carolinas Medical Center
04.2001 - 05.2006
Accounting And Finance
Brookstone Business College
High School Diploma -
West Charlotte High School
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