Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Mulson

Tawas City

Summary

Dynamic Account Representative with a proven track record at Star Cutter Company, enhancing customer satisfaction through proactive engagement and tailored account management. Skilled in CRM and fostering strong client relationships, I excel in multitasking and communication, ensuring timely resolutions and retention of key accounts. Committed to driving business growth and operational efficiency.


Overview

11
11
years of professional experience

Work History

Account Representative

Star Cutter Company
01.2021 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.
  • Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
  • Facilitated training sessions for new account representatives, enhancing team's overall skill set and performance.
  • Developed and maintained strong relationships with key accounts to ensure client retention.
  • Built relationships with customers and community to promote long term business growth.
  • Recorded accurate and efficient records in customer database.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.

Administrative Assistant

Tawas Tool Company
01.2015 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Associates of Business - Business Administration

Alpena Community College
Alpena, MI
08-2015

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management
  • Goal oriented
  • Account reconciliation
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Time management abilities
  • Proficient in Microsoft Office Suite

Timeline

Account Representative

Star Cutter Company
01.2021 - Current

Administrative Assistant

Tawas Tool Company
01.2015 - 01.2021

Associates of Business - Business Administration

Alpena Community College

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Melissa Mulson