Melissa Munn
Madison,ME
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
L.L. Bean
07.2022 - Current
- Seasonal Work: 07/2022-01/2023
- Seasonal Work: 08/2023 - 02/2024
- Seasonal Work: 09/2024 - Present
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Helped customers with products & ordering over the phone.
Customer Service Representative
Modivcare Care Solutions
04.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information,
- Created a new customer database by entering customer information into a database
- Input Customer Information for them to have a ride to and from appointments, ETC
Customer Service Rep/Appointment Scheduler
Xact Aquisitions
03.2022 - 04.2022
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Worked for healthcare company out of arizona scheduling appointments for customers.
Customer Service Representative
Support Services Group
01.2022 - 03.2022
- Remote - Work From Home
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Support Specialist
Trust In Us
02.2021 - Current
- Home Health aide
- Light housekeeping
- Personal care / locomotion
- Cooking etc
CNA - Certified Nursing Assistant
Maplecrest Skilled Nursing and Rehabilitation
12.2020 - 02.2021
- Performed post-mortem care, if needed
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Certified Nursing Assistant (CNA)
Oak Grove Nursing and Rehab
09.2017 - 12.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Personal Support Specialist
Assistance plus
11.2014 - 06.2016
- Personal Hygiene and grooming, dressing and undressing, self feeding, functional transfers (getting into and out of bed or wheelchair, getting onto or off toilet, etc.)
- Bowel and bladder management, ambulation (walking without use of an assistive device (walker, cane, or crutches) or using a wheelchair)
- Was taking care of my grandmother in her home, dementia patient
Customer Service Representative
Access Worldwide
06.2014 - 11.2014
- Billing issues
- Customer service
- Setting up services
- Problem solving
Personal Support Specialist
Somerset Residential Care Center
02.2013 - 04.2014
- Personal hygiene and grooming, dressing and undressing, Self feeding, functional transfers (getting into and out of bed or wheelchair, getting onto or off toilet, etc.)
- Bowel and bladder management, ambulation (walking without use of an assistive device (walker, cane, or crutches) or using a wheelchair)
- Passing medication
Personal Support Specialist
Maine-ly Elder Care
07.2012 - 02.2013
- Personal hygiene and grooming, dressing and undressing, Self feeding, functional transfers (getting into and out of bed or wheelchair, getting onto or off toilet, etc.)
- Bowel and bladder management, ambulation (walking without use of an assistive device (walker, cane, or crutches) or using a wheelchair)
PSS
WOODLANDS ASSISTED LIVING
11.2010 - 07.2012
- Personal hygiene and grooming, dressing and undressing, Self feeding, functional transfers (getting into and out of bed or wheelchair, getting onto or off toilet, etc.)
- Bowel and bladder management, ambulation (walking without use of an assistive device (walker, cane, or crutches) or using a wheelchair)
- Achievements: P.S.S (Personal Support Specialist) Certificate
Relationship Manager/Customer Service
Barclays Bank
04.2009 - 09.2010
- Helped customers with any of their credit card issues
- Ex
- Adding an authorized user, taking payments over the phone, going over their transactions, etc
- Achievements: Customer Satisfaction Certificate
Customer Service
ICT GROUP INC. (Liberty Mutual & High Point Insurance)
05.2007 - 09.2008
- Helping customers with their home, dwelling, umbrella, auto policies
- Taking payments over the phone, adding additional users to their policies, adding vehicles/drivers, increasing/decreasing limits on the policies, problem solving
Housekeeper/Cleaner
Maine Maids Housekeeping
09.2006 - 12.2007
- Cleaning offices, bathrooms, hallways, closets, etc
- Dusting, mopping, sweeping, doing dishes, washing
Education
Diploma - Administrative Assistant/Secretary
Stratford Career Institute
Home 08.2005
High School Diploma -
Jay High School
Jay, ME06.2004
Skills
- Customer Service
- Customer Relations
- Problem-solving abilities
- Documentation
Certification
- Certified Nursing Assistant (CNA)
- Driver's License
Languages
English
Full Professional
Timeline
Customer Service Representative
L.L. Bean
07.2022 - Current
Customer Service Representative
Modivcare Care Solutions
04.2022 - 07.2022
Customer Service Rep/Appointment Scheduler
Xact Aquisitions
03.2022 - 04.2022
Customer Service Representative
Support Services Group
01.2022 - 03.2022
Personal Support Specialist
Trust In Us
02.2021 - Current
CNA - Certified Nursing Assistant
Maplecrest Skilled Nursing and Rehabilitation
12.2020 - 02.2021
Certified Nursing Assistant (CNA)
Oak Grove Nursing and Rehab
09.2017 - 12.2020
Personal Support Specialist
Assistance plus
11.2014 - 06.2016
Customer Service Representative
Access Worldwide
06.2014 - 11.2014
Personal Support Specialist
Somerset Residential Care Center
02.2013 - 04.2014
Personal Support Specialist
Maine-ly Elder Care
07.2012 - 02.2013
PSS
WOODLANDS ASSISTED LIVING
11.2010 - 07.2012
Relationship Manager/Customer Service
Barclays Bank
04.2009 - 09.2010
Customer Service
ICT GROUP INC. (Liberty Mutual & High Point Insurance)
05.2007 - 09.2008
Housekeeper/Cleaner
Maine Maids Housekeeping
09.2006 - 12.2007
Diploma - Administrative Assistant/Secretary
Stratford Career Institute
High School Diploma -
Jay High School
Similar Profiles
Tara CarterTara Carter
Store Manager at L.L. BeanStore Manager at L.L. Bean
TANA FORDTANA FORD
MANAGER-LEAD VISUAL MERCHANDISER at L.L. BeanMANAGER-LEAD VISUAL MERCHANDISER at L.L. Bean
Mariya ZolovskaMariya Zolovska
Store Associate at L.L. BeanStore Associate at L.L. Bean
Sadye ClarkSadye Clark
Retail Manager at L.L. BeanRetail Manager at L.L. Bean
Maynard KempMaynard Kemp
Baker at Madison Dunkin DonutsBaker at Madison Dunkin Donuts