Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Munoz

Tampa,FL

Summary

Empathetic bilingual professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

13
13
years of professional experience

Work History

DRIVER

Uber
TamPA, FL
12.2023 - Current
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
  • Delivered goods and services to customers on time and in excellent condition.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Utilized GPS and maps for efficient route planning.
  • Adapted to changing routes or schedules as required by the employer.
  • Managed time effectively to meet tight delivery deadlines.

Babysitter

AZARA FAMILY
TAMPA, FL
10.2024 - 05.2025
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Developing creative ways to encourage learning through everyday experiences.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Establishing trust through consistent communication with both parents and kids.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Administering medication when needed according to parent instructions.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Responsibly watched children while parents were out.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Observed and monitored children's play activities.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Dressed children and changed diapers.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Maintained safe play environment.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Babysitter

marzeemary
Tampa, FL
01.2021 - 11.2024
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Administering medication when needed according to parent instructions.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Developing creative ways to encourage learning through everyday experiences.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Responsibly watched children while parents were out.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain safe environment.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Read stories and played alphabet games to promote early literacy.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Met and communicated regularly with parents to discuss children's activities and development.

Team Leader

M&L MASTER CLEANING
TAMPA, FL
02.2018 - 01.2021
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Facilitated communication between cross-functional teams within the organization.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Implemented strategic plans to enhance team performance and productivity.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.

Manager

MARIA JUANA LOUNGE & NIGHT CLUB
SEVILLA VALLE , COLOMBIA
02.2015 - 02.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Supervised and coordinated the activities of all staff members in a nightclub setting.
  • Developed effective strategies to improve customer satisfaction levels.
  • Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
  • Implemented new policies and procedures for nightlife operations.
  • Scheduled employees for shifts, trained new hires, and conducted performance reviews.
  • Negotiated contracts with vendors and suppliers to obtain competitive prices on necessary items.
  • Established relationships with local businesses to increase visibility of the nightclub.
  • Maintained accurate financial records and managed budgets related to the club's operations.
  • Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
  • Organized promotional events such as live music shows, DJs, contests., to attract customers.
  • Created marketing plans and campaigns to promote the nightclub's services online or offline.
  • Analyzed sales data and identified areas where improvements could be made in terms of product offerings or pricing structures.
  • Coordinated with other departments within the organization to ensure smooth operations during peak hours at the club.
  • Assisted patrons in locating seating arrangements or resolving issues they may have encountered during their visit to the club.
  • Responded promptly to customer inquiries via phone or email regarding upcoming events at the club or general questions about its services .
  • Liaised between vendors and staff members while managing vendor relations .
  • Collaborated with sound engineers, DJs, musicians., ensuring equipment is properly set up prior to events .
  • Led weekly meetings with staff members discussing operational updates, training opportunities, feedback from customers .
  • Managed payroll processes including approving timesheets, calculating wages, processing payments .
  • Actively monitored social media accounts promoting upcoming events at the club .
  • Conducted regular inspections of premises throughout shift hours ; addressed any potential hazards immediately .
  • Managed club's business and financial records and secured necessary permits.
  • Oversaw club schedule and planned events in advance to achieve organized operations.
  • Kept track of drink inventory and ordered new stock to maintain supplies.
  • Calculated payroll by recording employee hours worked and approved time off requests.
  • Took note of local competition and successful marketing strategies to increase profit.
  • Oversaw events by delegating tasks to club employees and coordinating with vendors.

TEACHER

FUNDAPRE
SevillA VALLE, COLOMBIA
01.2012 - 01.2015
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Maintained a safe and orderly learning environment for all students.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Incorporated instructional best practices such as differentiated instruction into lesson plans.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Supervised after school activities such as clubs or sports teams.
  • Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Organized parent conferences throughout the year to discuss student progress.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Prepared and graded subject tests for students.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.

Education

Specialist of Education -

UNIVERSIDAD DEL TOLIMA
IBAGUE COLOMBIA
12-2016

Skills

  • Bilingual
  • Bilingual fluency in english & spanish
  • Flexible and Adaptable
  • Bilingual communication
  • Appointment Scheduling
  • Passenger Assistance
  • Daily logging
  • Vehicle Maintenance
  • Equipment Operation
  • Materials Transport
  • Time Management
  • Passenger support
  • Schedule Management
  • Relationship Building
  • Valid Driver's License
  • Problem-Solving
  • Customer Service
  • Confidentiality understanding
  • City and non-city driving
  • Flexible Schedule
  • Expense Tracking
  • Contract Management
  • Staff Development
  • Strategic Planning
  • Complex Problem-Solving
  • Schedule Preparation
  • Customer Relationship Management (CRM)
  • Small Group Instruction
  • Learning Style Assessment
  • Serving Diverse Communities
  • Group and individual instruction
  • Critical Thinking
  • Program Development
  • Instructional Methods
  • Instructional Best Practices
  • Planning

Timeline

Babysitter

AZARA FAMILY
10.2024 - 05.2025

DRIVER

Uber
12.2023 - Current

Babysitter

marzeemary
01.2021 - 11.2024

Team Leader

M&L MASTER CLEANING
02.2018 - 01.2021

Manager

MARIA JUANA LOUNGE & NIGHT CLUB
02.2015 - 02.2018

TEACHER

FUNDAPRE
01.2012 - 01.2015

Specialist of Education -

UNIVERSIDAD DEL TOLIMA

Similar Profiles

CREATE PROFILE
Melissa Munoz