Melissa Muoio
Wilson,NY
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Hard working and passionate job seeker with strong organizational skills eager to secure a Store Manager position. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Sr. District Training Manager
Tommy Hilfiger Company Store
Fashion Outlets Of Niagara
08.2007 - 05.2024
- Enhanced employee performance by helping to develop and implement comprehensive training programs.
- Streamlined district / region training processes for increased efficiency and productivity utilizing virtual trainings.
- Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
- Collaborated with District / Regional manager to identify training needs and develop appropriate solutions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Associate Store Manager
Gap Outlet
Fashion Outlets Of Niagara
08.1997 - 08.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Maintained strict adherence to company policies and procedures, ensuring consistent operational excellence across all aspects of store management.
- Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
- Cultivated a culture of accountability and continuous improvement within the team by conducting regular performance evaluations and providing constructive feedback.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours without compromising budgetary guidelines or labor laws compliance requirements.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
No Degree -
Niagara County Community College
Sanborn, NYSkills
- Training Evaluation
- Coaching and Mentoring
- Sales Training
- Staff Development
- Strategic thinker
- Relationship Building
- Staff Leadership
- Workload Management
- Productivity Improvement
- Improvement Recommendations
Timeline
Sr. District Training Manager
Tommy Hilfiger Company Store
08.2007 - 05.2024
Associate Store Manager
Gap Outlet
08.1997 - 08.2007
No Degree -
Niagara County Community College