Melissa Murk
Moran,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Credentia
02.2023 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed high-volume of inbound customer calls
- Utilized active listening and communication skills to address customer inquiries and used interpersonal skills to de-escalate issues
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Set up and activated customer accounts
- Upheld quality control policies and procedures to increase customer satisfaction.
- Managed over 50 customer calls per day.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Independent Contractor/Professional Cleaner
Skyline Renewables
08.2022 - Current
- Reduced cleaning time significantly while maintaining company quality standards
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
- Sanitized frequented areas and equipment using approved supplies
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves
- Created inventory checklists and stocked housekeeping carts
- Restocked supplies, replacing toiletries, liners and soaps
- Collected trash from floors within hallways, bathrooms and work areas.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards
- Organized and used industrial cleaning products following strict safety procedures
Customer Service Cashier
Red Barn II - Clear Creek Holding Co. LLC
04.2016 - 08.2022
- Collected credit card and cash payments to complete transactions for customer orders
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Built loyal clientele through friendly interactions and consistent appreciation
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Maintained cleanliness and presentation of stock room and production floor
- Answered product questions with up-to-date knowledge of sales and store promotions
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Recommended, selected, located and obtained products to meet customer needs
- Greeted customers promptly and responded to questions
- Processed customer payments quickly and returned exact change and receipts
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
Retail Merchandiser
Driveline Retail
10.2014 - 07.2016
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan
- Communicated and coordinated execution of planograms with store management
- Updated store planograms in collaboration with management
- Placed prices and descriptive signage to enhance displays and promote items
- Reorganized sales floor to promote sales, displaying high demand products in prime locations
- Displayed promotional material such as signs and banners
- Verified correct display signage for products and sales promotions to keep patrons aware
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing..
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Organized and maintained displays to achieve clean and appealing product layouts
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Education
Some College (No Degree) - Respiratory Therapy
Independence University
Salt Lake City, UTHigh School Diploma -
Cisco High School
Cisco, TX05.1992
Skills
- Documentation and reporting
- Keyboarding
- Written and oral communication
- CRM
- Professional telephone demeanor
- Creative problem solving
- Telephone etiquette
- Good communication skills
- Client communication
- Customer support
Languages
English
Native or Bilingual
Timeline
Customer Service Agent
Credentia
02.2023 - Current
Independent Contractor/Professional Cleaner
Skyline Renewables
08.2022 - Current
Customer Service Cashier
Red Barn II - Clear Creek Holding Co. LLC
04.2016 - 08.2022
Retail Merchandiser
Driveline Retail
10.2014 - 07.2016
Some College (No Degree) - Respiratory Therapy
Independence University
High School Diploma -
Cisco High School