Melissa Murphy
Warminster,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Salon Leader
HC Salon Holdings/Haircuttery
Doylestown, PA
05.1998 - Current
- Managed the daily operations of a busy salon, overseeing staff and clientele.
- Supervised and trained new employees on customer service standards and technical skills.
- Developed detailed schedules for salon personnel to ensure efficient operations.
- Provided exceptional customer service by handling complaints and resolving issues in a timely manner.
- Analyzed monthly sales reports to identify areas of improvement within the salon.
- Oversaw inventory management processes to ensure adequate stock levels were maintained at all times.
- Conducted regular performance reviews to evaluate team members' progress against set targets.
- Regularly attended industry conferences, seminars, and workshops to stay up-to-date on trends in the beauty industry.
- Ensured high quality services were provided by monitoring workstations for cleanliness, organization, safety protocols.
- Monitored customer feedback surveys to identify opportunities for improving service delivery.
- Placed inventory orders, monitored shelf stock and tracked expenses.
Education
Associate of Science - Accounting And Business Management
Lansdale School of Business
North Wales, PA05-2002
Some College (No Degree) - Nursing
Montgomery County Community College
Blue Bell, PA12-2024
Some College (No Degree) - Nursing
Bucks County Community College
Newtown, PASkills
- Multitasking
- Cultural Awareness
- Organization and Time Management
- Friendly, Positive Attitude
- Training & Development
- PPE use
- Analytical Thinking
- Quality Assurance
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Crisis Intervention Training Certificate – Various Mental Health Organizations.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
References
References available upon request.
Timeline
Salon Leader
HC Salon Holdings/Haircuttery
05.1998 - Current
Associate of Science - Accounting And Business Management
Lansdale School of Business
Some College (No Degree) - Nursing
Montgomery County Community College
Some College (No Degree) - Nursing
Bucks County Community College
Similar Profiles
Scottie ReedScottie Reed
Master Barber at HC Salon Holding / HairCutteryMaster Barber at HC Salon Holding / HairCuttery
Desiree HawthorneDesiree Hawthorne
Salon Leader at HaircutterySalon Leader at Haircuttery
Madison PayneMadison Payne
Manager at HairCutteryManager at HairCuttery
Jacqueline Sylvah-LarrierJacqueline Sylvah-Larrier
Team Member at Joann FabricsTeam Member at Joann Fabrics
MICHAEL CAIMIMICHAEL CAIMI
Team Member at Pizza HutTeam Member at Pizza Hut