Melissa Murray
Groveland,FL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Papa Johns. Skilled in strategic decision-making and cash management, adept at fostering employee skill enhancement and maintaining high standards of service. Demonstrated ability to solve complex problems, improving operational efficiency and client relations in fast-paced environments.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
18
18
years of professional experience
Work History
Shift Manager
Papa Johns
06.2005 - 11.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Delivery Driver
Papa Johns
01.2002 - 11.2019
- Delivered food to customer residences and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
Legal Assistant
Law Office of Pamela J. Helton
02.2006 - 03.2007
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
Education
GED -
South Lake High
Clermont, FL03-2002
Skills
- Cash Management
- Strategic Decision-Making
- Customer Satisfaction Commitment
- Employee Skill Enhancement
Timeline
Legal Assistant
Law Office of Pamela J. Helton
02.2006 - 03.2007
Shift Manager
Papa Johns
06.2005 - 11.2019
Delivery Driver
Papa Johns
01.2002 - 11.2019
GED -
South Lake High
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