Melissa Muse
Executive Office Manager
Meridian,ID
Summary
Top-notch Executive Office Manager with over 26 years in Customer Service. Works well in a team setting to achieve a common goal. A highly committed analytical person in a supporting role to optimize productivity, efficiency, and service quality.
Overview
27
27
years of professional experience
Work History
Executive Office Manager
Mangan Inc.
Sugar Land, Texas
08.2016 - Current
- Provided administrative project support to project team and key stakeholders.
- Supported 72+ employees with day to day operations.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Reconciled Employee Expenses.
- Event Coordinator.
- Executive Administrator on our Safety Committee.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed phone calls, emails, letters and packages.
- Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents
Sr. Project Coordinator
Mangan Inc.
Sugar Land, Texas
01.2018 - Current
- Sr. Project Coordinator to our Sr. Project Managers.
- Completed EOM Accruals for our Chevron OASIS Financials Managers.
- Updates daily, weekly, and monthly Cost Summary, Earned vs Spent, and Project Detail Reports.
- Develops one on one relationships with Clients and Vendors.
- Coordinated up to 68 OASIS projects and growing in 2022.
- New Project set-up.
- Assists in creating and updating Projects Release Forms.
- Assist with new project Estimates.
- Defines and updates Job Safety Analysis.
- Supports with JSA Audits.
- Updates Status Reports with Activities Tracker Percent completes.
- Managed all administrative and logistical functions for Chevron OASIS projects.
- Coordinated with finance department to deliver timely billing for milestone events during project development.
- Managed team structure, billable and Non billable hours.
- Administered project management meetings to align support staff priorities with management goals.
- Organized meetings and gathered support materials.
- Authorized detailed reports for Travel.
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
- Worked on Organization Charts, Rosters, and Work Assignments Charts.
Executive Assistant
Schnabel Foundation
Houston, TExas
05.2015 - 08.2016
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened 40-100 calls and emails on a daily basis and responded accordingly to support executive correspondence.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Organized and coordinated conferences and monthly meetings.
- Worked with senior management to initiate new project documentation and assist in various processes.
- Managed and reviewed filing and office systems.
- Upheld strict timetables by maintaining accurate and balanced calendars.
- Executed basic banking and bookkeeping tasks.
- Coded Invoices for Accounts Payable and Receivable.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Accounting Clerk / Assistant Warehouse Manager
Off Road Warehouse
Escondido, CA
01.2013 - 03.2015
- Helped to increases sales by 6% by offering suggestive selling.
- Used accounting software to prepare weekly and monthly financial reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Provided key clerical and administrative support to senior accounting staff.
- Processed incoming and outgoing invoices and payments.
- Maintained Inventory of parts in Warehouse.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Maintained clean and organized files by keeping accounts records up-to-date.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Sr. Laboratory Phlebotomy Technician
Kaiser Permanente
Escondido, CA
08.2005 - 11.2012
- Helped over 75 patients each day with accurate blood draws.
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Prepared blood smears and determined levels of normalcy.
- Logged patient information and recorded results into system.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Calibrated and maintained instruments to keep equipment fully operational.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw quality assurance guidelines for laboratory work.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
- Improved operations through consistent hard work and dedication.
Assistant Store Manager
Walgreens Drug Store
Sun City, California
01.1998 - 06.2004
- Supervised and evaluated up to 16 staff members to help improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with Store Manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Evaluated suppliers to maintain cost controls and improve operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Notary Public - Notary
Notary Public of Texas
Houston, TX07.2021
Safety Administrator Continuing Education courses in Microsoft Office - Office Safety
Mangan Inc.
Houston, TX03.2018
Fundamentals of Accounting - Full Cycle Accounting
Vista ROP Adult School
Vista, CA06.2012
Phlebotomy - Phlebotomy
Vista Adult School
Vista, CA06.2004
High School Diploma -
Twin Oaks Valley High School
San Marcos, CA06.1993
Skills
- Business Administrative support
- Office Management
- Project Coordinator
- MS Office 365
- Organizational skills
- AR/AP
- Excellent multi-tasking ability
- Employee training and development
- Clear oral/written communication
- Team Player
Timeline
Sr. Project Coordinator
Mangan Inc.
01.2018 - Current
Executive Office Manager
Mangan Inc.
08.2016 - Current
Executive Assistant
Schnabel Foundation
05.2015 - 08.2016
Accounting Clerk / Assistant Warehouse Manager
Off Road Warehouse
01.2013 - 03.2015
Sr. Laboratory Phlebotomy Technician
Kaiser Permanente
08.2005 - 11.2012
Assistant Store Manager
Walgreens Drug Store
01.1998 - 06.2004
Notary Public - Notary
Notary Public of Texas
Safety Administrator Continuing Education courses in Microsoft Office - Office Safety
Mangan Inc.
Fundamentals of Accounting - Full Cycle Accounting
Vista ROP Adult School
Phlebotomy - Phlebotomy
Vista Adult School
High School Diploma -
Twin Oaks Valley High School
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