Melissa M. Wagner
Lafayette
Summary
Dedicated and motivated professional with experience in Operations and Project Management, Office Management, Customer Service, and Marketing and Sales Support. Recognized for results-oriented leadership, strategic planning, consistent deadline achievement and outstanding communication skills.
Overview
23
23
years of professional experience
Work History
Office Manager
Lentini Farms
02.2024 - 11.2024
- Managed Accounts Payables and Accounts Receivables via QuickBooks; generated all invoices and packing list generation
- Managed communication channels, including phone, email, and mail correspondence
- Processed employee paperwork and ran weekly payroll in Anchor payroll system
- Scheduled and coordinated monthly shifts for 30 employees across 3 locations
- Supervised opening and closing of 3 retail locations, ensuring utilities, inventory, supplies, and setup readiness
- Maintained vendor and wholesale relationships, as well as inbound/outbound inventory tracking
- Compiled all documentation for annual internal and external audits
- Streamlined cross-department communication to fulfill customer orders and deliveries
- Created and distributed training/reference material for retail teams
- Developed spreadsheets to track harvests, sales data, equipment, vehicles, and employee records
- Ensured office organization, cleanliness, and efficiency
Operations and Service Delivery Manager
AHM (Advanced Health Media)
03.2005 - 07.2018
- Responsible for all operations functions including management of personnel, staffing, project management, process improvement, project reporting, and analysis for leading pharmaceutical clients
- Managed the activity of up to five project supervisors and up to 15-30 meeting planners to support the delivery of exceptional client service, ensuring metrics and service-level commitments are met on schedule
- Oversaw and directed daily meeting planning operations to ensure quality results and timely completion of client objectives
- Obtained, recorded and referenced necessary information from client for project development and implementation
- Recruited and deployed team resources, monitored status/performance, evaluated and redistributed staff workloads
- Mentored and fostered professional development of direct reports
- Developed Standard Operating Procedures (SOPs) and reporting processes to ensure program success and standardize the level of coordination across the team
- Reviewed event vendor activity to assure quality, delivery, and financial reconciliations meet customer commitments
- Generated various client reports on daily and weekly basis
- Directed, coordinated, and supervised assigned departmental projects
- Functioned as vendor liaison and engaged in vendor management
- Coached and mentored the Manila management team and set standards in areas of customer service, quality control and teamwork
- Defined issues and escalation process; determined optimal solution for identified problems or challenges
- Led the integration of new business, systems, and processes for cross departmental projects
- Drove efficiencies in existing process, procedures, and systems
- Created and Managed Service Delivery implementation and migration launch plans
Customer Marketing Specialist
Taleo (formerly Recruitsoft)
01.2004 - 02.2005
- Planned and managed all customer events, including Users Group meetings, Advisory Board Retreats, and Annual WORLD Users Conference
- Managed the Customer Users Group Program, consisting of seven Regional Users Groups and nine Special Interest Groups
- Executed monthly webinars by scheduling industry expert presentations, creating invitations, tracking participation and coordinating call
- Developed and executed a Customer Experience Program, including creating and sending a customer welcome package, implementing a telereference program, and maintaining a Marketing partnership with customers
- Coordinated customer participation in corporate materials and events
- Provided Marketing support to Installed Base Sales and Consulting Services teams
Corporate Marketing Coordinator
Taleo (formerly Recruitsoft)
12.2001 - 01.2004
- Planned internal corporate events, including annual Operations and Marketing team meetings
- Coordinated Taleo (formerly Recruitsoft) promotional item selection and production with outside vendors
- Created and administered annual advertising program in staffing industry trade publications
- Maintained Marketing team project tracking sheet and acted as liaison with corporate design team on Marketing projects
- Managed compilation and production of quarterly electronic newsletter for customers and prospects
Education
B.S. - Marketing
Fairleigh Dickinson University
Madison, NJSkills
- Excellent communication and interpersonal skills
- Advanced writing and editing capabilities
- Strong organization and time management proficiency
- Problem solving and process improvement skills
- Demonstrated experience with client and vendor interactions
- Strong relationship management and decision-making ability
- Exceptional customer service orientation
- Proven ability to multi-task and delegate effectively
- Strong leadership skills with the ability to counsel and motivate individuals
Technical Program Knowledge
- Microsoft Office Suite
- QuickBooks AP/AR
- Anchor HR Management and Payroll system
- Collaboration Tools: WebEx; GlobalMeet; Fuze; Zoom
- Contact Database programs: GoldMine; SalesLogix
Timeline
Office Manager
Lentini Farms
02.2024 - 11.2024
Operations and Service Delivery Manager
AHM (Advanced Health Media)
03.2005 - 07.2018
Customer Marketing Specialist
Taleo (formerly Recruitsoft)
01.2004 - 02.2005
Corporate Marketing Coordinator
Taleo (formerly Recruitsoft)
12.2001 - 01.2004
B.S. - Marketing
Fairleigh Dickinson University
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