Melissa Naylor
Albuquerque,NM
Summary
Patient-focused, compassionate, dedicated medical professional with 11+ years of experience and knowledge in various areas of the health care field. Committed to providing exceptional patient care with a passion for learning and growing professionally within a dynamic healthcare environment. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in fast-paced emergency medicine settings.
Overview
9
9
years of professional experience
Work History
Registered Nurse, Emergency Department
Albuquerque ER And Hospital
10.2022 - Current
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Ensured continuity of care for patients with complex needs by facilitating referrals to specialty services and arranging follow-up appointments as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Upheld professional nursing standards and ethical principles when advocating for patients'' rights, respecting their autonomy, and maintaining confidentiality at all times.
- Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Registered Nurse, PACU
New Mexico Surgery Center
08.2022 - Current
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Contributed to efficient unit operations by assisting in the orientation of new staff members to PACU procedures and best practices.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Managed patients recovering from medical or surgical procedures.
- Enhanced patient recovery by providing comprehensive post-anesthesia care and monitoring vital signs.
- Assisted physicians with bedside procedures in the PACU setting, such as wound care, dressing changes, and insertion of invasive monitoring devices.
- Reduced complications by promptly identifying and addressing post-operative issues in PACU patients.
- Decreased medication errors by meticulously administering medications following proper protocols and verifying dosages.
Telephone Triage Registered Nurse
Presbyterian Hospital
07.2022 - 11.2022
- Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Participated in continuing education opportunities to stay current with industry best practices and enhance professional growth as a Telephone Triage Registered Nurse.
- Recorded details regarding therapies to keep patient charts updated.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Suggested appropriate disposition to acting physicians based on assessment.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
Home Infusion Nurse
Briova RX/Optum Infusion Services
04.2019 - 08.2022
- Collaborate with pharmacist & physicians to plan, assess & manage patient treatments & outcomes
- Participate in onboarding, education, & orientation of new hires
- Responsible for supervising nursing staff and everyday flow of the company when director of nursing is unavailable
- Document all data pertaining to patient care to include assessments, vital signs, medications & outcomes
- Travel to provide skilled nursing care for infusion patients in their home or infusion suite
- Educate patients/caregivers in self-care & monitoring their infusion therapy
- Assess the patient's condition & response to infusion therapy
- Implement appropriate drug treatment orders to include: antibacterial/antiviral, inotropic, biologics, IVIG, TPN
- Perform medical procedures to include: IV placement, phlebotomy, port access
- Establish trust & create therapeutic relationships with patient & family.
Charge Nurse/Clinical Practice Leader
Presbyterian Rust Medical Center
04.2016 - 12.2020
- Responsible for supervising the emergency room & staff as a charge nurse
- Collaborate with healthcare professionals to plan, assess & manage patient treatments & outcomes
- Document all data pertaining to patient care to include assessments, vital signs, procedures, medications & outcomes
- Assist providers with non-invasive & invasive procedures to include: intubation, sedations, orthopedic reductions
- Demonstrate critical thinking skills while providing emergent medical procedures & stabilization interventions
- Perform physical assessments & apply to disease state
- Implement appropriate drug treatment orders
- Educate & discuss illness & treatments with patients & families in a supportive manner
- Perform medical procedures to include: IV placement, phlebotomy, foley insertion/removal, ports, sutures, EKG
- Responsible for educating all staff to new policies & procedures of the emergency room
- Participate in onboarding, education, & orientation of new hires
- Participates in multiple core measure meetings, case studies, new procedures for septic & stroke patients.
Nurse Extern
Presbyterian Rust Medical Center
11.2015 - 04.2016
- Greet and direct customers
- Document Vital Signs
- Participate in patient plan of care
- Demonstrate critical thinking skills
- Perform physical assessments & apply to disease state
- Implement non-drug treatment orders.
Emergency Room Unit Secretary
Presbyterian Rust Medical Center
03.2015 - 11.2015
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced wait times for patients by effectively coordinating with nurses, doctors, and other staff to ensure prompt attention to their needs.
- Contributed to a positive patient experience by providing compassionate support and assistance during their time in the emergency room.
- Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
- Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.
- Facilitated smooth transfer of patients to different departments or facilities, helping maintain a seamless flow within the emergency room.
- Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Increased efficiency in patient registration by quickly obtaining necessary information and inputting it into the hospital system.
- Collaborated with healthcare team members to provide vital administrative support during high-stress situations.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.
Education
Associates Degree in Nursing (ADN) -
Breckinridge School of Nursing at ITT Technical Institute
03.2016
Certified Medical Assistant -
Pima Medical Institute
02.2005
Skills
- Excellent time management and organizational skills
- Participated, Developed & Trained in various department projects with management
- Educator/ Charge Nurse of emergency department
- Home infusion therapy
- Dependable, Hardworking, Adaptable
- Effective communication and demonstration skills
- Knowledge in Medicare, Medicaid & third-party insurance regulations & billing
- Educated in various medical computer systems including: Medipac, Epic, Powerchart, Medassets, Mckesson, NetTransit
Personal Information
Title: Registered Nurse, State of New Mexico
Timeline
Registered Nurse, Emergency Department
Albuquerque ER And Hospital
10.2022 - Current
Registered Nurse, PACU
New Mexico Surgery Center
08.2022 - Current
Telephone Triage Registered Nurse
Presbyterian Hospital
07.2022 - 11.2022
Home Infusion Nurse
Briova RX/Optum Infusion Services
04.2019 - 08.2022
Charge Nurse/Clinical Practice Leader
Presbyterian Rust Medical Center
04.2016 - 12.2020
Nurse Extern
Presbyterian Rust Medical Center
11.2015 - 04.2016
Emergency Room Unit Secretary
Presbyterian Rust Medical Center
03.2015 - 11.2015
Associates Degree in Nursing (ADN) -
Breckinridge School of Nursing at ITT Technical Institute
Certified Medical Assistant -
Pima Medical Institute
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