Melissa Negrete Lopez
Moreno Valley,CA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Forward-thinking Operations Specialist bringing 5 years of expertise in Modular Construction for Silver Creek Ind. sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in atabases. ...
- Spreadsheets. ...
- Word Processing. ...
- Presentation Software. ...
- Design and Video Skills. ...
- Social Media. ...
- Project Management and
ability to use computer systems and programs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers. High-performing Administrator with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrator
Silver Creek Ind.
02.2021 - 02.2023
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Reached out to qualified referral candidates to obtain applications.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Established team priorities, maintained schedules and monitored performance.
- Edited documents to improve accuracy of language, flow, and readability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Performed research to collect and record industry data.
- Maintained electronic filing systems and categorized documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Produced regular project update reports for senior business leadership.
- Coordinated plans and specifications and mitigated risks with implementation of strict safety protocols.
Quality Control Lead Inspector
Silver Creek Industries, Inc
12.2018 - 02.2023
- Calibrated instruments and scales in production area and quality lab.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Reported production malfunctions to managers and production supervisors.
- Determined quality department standards, practices, and procedures.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Assisted in developing inspection and testing protocols.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Examined products for imperfections and defects.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Investigated customer complaints to take necessary corrective actions.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Updated quality control records and reports.
- Followed safety protocols while handling hazardous materials.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Weighed products prior to shipment to confirm accuracy.
- Monitored product quality at all stages of production process.
- Trained other workers in inspection and testing procedures.
- Provided technical support to production personnel.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Utilized quality control software to track and analyze product data.
- Followed standard operating procedures for inspections and tests.
- Recommended architectural improvements, design solutions, and integration solutions.
- Resolved customer complaints by investigating problems and developing solutions.
- Recorded inspection and test results on data sheets.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Operated and maintained testing equipment.
- Performed visual inspections and non-destructive tests where appropriate.
- Examined products for imperfections and defects.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collected, arranged, and input information into database system.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Reconciled account files and produced monthly reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Organized, facilitated and participated in community service efforts.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Edited documents to improve accuracy of language, flow, and readability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and updated records and files to maintain document compliance.Maintained daily report
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Picker Packer
Unifi
09.2018 - 12.2018
- Established and maintained positive relationships with customers and vendors through excellent customer service.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Verified proper labeling and identification on all orders before shipment.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated farming equipment to move goods safely from fields to collection points.
- Scanned packages and boxes and moved to loading dock for shipment.
- Conducted periodic inventory audits to verify accuracy.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Scanned and verified UPC codes for all products to aid in identification.
- Utilized voice pick technology to increase order accuracy.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Sorted and organized items in designated areas for easy access.
- Operated manual and electric pallet jacks to move merchandise.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used RF scanners to track orders and verify accuracy.
- Printed labels, packaged boxes, and loaded into outbound containers.
Picker Packer
Ross Distribution Center
10.2015 - 10.2018
- Established and maintained positive relationships with customers and vendors through excellent customer service.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Verified proper labeling and identification on all orders before shipment.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated farming equipment to move goods safely from fields to collection points.
- Scanned packages and boxes and moved to loading dock for shipment.
- Conducted periodic inventory audits to verify accuracy.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Scanned and verified UPC codes for all products to aid in identification.
- Utilized voice pick technology to increase order accuracy.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Sorted and organized items in designated areas for easy access.
- Operated manual and electric pallet jacks to move merchandise.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used RF scanners to track orders and verify accuracy.
- Printed labels, packaged boxes, and loaded into outbound containers.
Bubble Wrapper
Ross Distribution Center
10.2015 - 09.2018
- Adhere to safety and cleanliness standards and maintained equipment.
- Wrapped fragile items with bubble wrap
- Scanned boxes with scanner gun
Labeler
Ross Distribution Center
10.2015 - 09.2018
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
- Counted and recorded finished and rejected packaged items.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Assembled products according to changing daily work orders and specific customer needs.
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
Lead Teacher Infant to Toddler
Bear Basics Children's Center
03.2010 - 08.2015
- Worked with staff to raise funds new classroom technology and trained teachers on use.
- Created after-school program to enhance student involvement in school processes.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Coordinated field trips for classes and wrote detailed itineraries for student safety.
- Introduced new software into classrooms, enhancing student comprehension and improving test scores.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Taught student classrooms with varying teaching methods and elevated average GPA.
- Designed training program to teach new teachers school guidelines and increase overall success.
- Oversaw work of teaching team to optimize student education.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Modeled positive behavior and communication skills for students.
- Encouraged use of technology to support student learning.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Guided students to develop social, emotional and physical skills.
- Incorporated music, art and literature into curriculum.
- Assessed student progress and provided feedback on educational development.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed and implemented behavior management plans.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Monitored classroom to verify safe and secure environment.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Implemented age-appropriate curricula to meet needs of young learners.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Utilized creative teaching strategies to engage students in classroom.
Education
GED -
DMACC
Des Moines, IA01.2010
Skills
- Recruitment Support
- Identification Requirements
- Inventory and Supply Management
- Inquiry Requests
- Overcoming Obstacles
- System Builder
- Performance Improvement
- Administrative and Clerical Support
- Call Forwarding
- Network Administration
- Diagnosis and Troubleshooting
- Accounts Payable and Receivable
- Documentation
- Deadline Adherence
- Help Desk Tickets
- Quality Control
- Active Learning
- Cross-Functional Collaboration
- Acceptance Requirements
- Visual Inspection
- ISO Quality Standards
- Engineering Specifications
- Document Quality
- Inspection Procedures
- Blueprint Understanding
- Quality Standards Adherence
- Lessons and Activities
- Structural Limits
- State Certification and Accreditation
- Positive Reinforcement
- Special Education
- Program Leadership
- Classroom Observation
- Curriculum Implementation
- Verbal and Written Communication
- Head Start Program Knowledge
- Child CPR
- Adept at Working with Special Needs Children
- Creating a Safe Learning Environment
- Experience with Diverse Student Populations
- Parent Communication
- Daily Schedule Creation
- Early Childhood Development
- Reading Comprehension
- Excellent Communication Skills
- Infant Care
- Infant, Toddler and Preschool Curricula
- Storytelling
Certification
- First Aid/CPR Certified
- Quality Control & Safety, Silver Creek Ind. - 11/2022-02/2023
- TESOL Certified
Timeline
Administrator
Silver Creek Ind.
02.2021 - 02.2023
Quality Control Lead Inspector
Silver Creek Industries, Inc
12.2018 - 02.2023
Picker Packer
Unifi
09.2018 - 12.2018
Picker Packer
Ross Distribution Center
10.2015 - 10.2018
Bubble Wrapper
Ross Distribution Center
10.2015 - 09.2018
Labeler
Ross Distribution Center
10.2015 - 09.2018
Lead Teacher Infant to Toddler
Bear Basics Children's Center
03.2010 - 08.2015
GED -
DMACC