Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Neis

Fond Du Lac

Summary

Dynamic Billing Specialist with expertise in medical billing and claims processing at RevCycle Partners. Proven track record of resolving billing discrepancies and enhancing client relationships through effective communication. Adept at multitasking and maintaining attention to detail, ensuring accurate billing and timely payments while fostering teamwork and collaboration.

Overview

30
30
years of professional experience

Work History

Billing Specialist

RevCycle Partners
08.2016 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.

Sales Associate

Mercury Marine
01.2015 - 08.2016
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and treating customers with courtesy and respect.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the boat engine retail industry.

Medical Office Receptionist

SSM Health / Fond Du Lac Regional Clinic
01.2012 - 01.2015
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Aided with prescription refill requests.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Helped patients complete necessary medical forms and documentation.

Administrative Assistant / Office Manager

Mobile Home Stuff Store Inc
06.1995 - 01.2012
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed scheduling and coordination of all work orders for various job sites for crews

Education

High School Diploma -

Oakfield School District
Oakfield, WI
06-1991

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Claims processing
  • HIPAA compliance
  • Claim submission
  • Denial management
  • Payment posting
  • Medical billing expertise
  • Attention to detail
  • Multitasking and organization
  • Medical coding

Timeline

Billing Specialist

RevCycle Partners
08.2016 - Current

Sales Associate

Mercury Marine
01.2015 - 08.2016

Medical Office Receptionist

SSM Health / Fond Du Lac Regional Clinic
01.2012 - 01.2015

Administrative Assistant / Office Manager

Mobile Home Stuff Store Inc
06.1995 - 01.2012

High School Diploma -

Oakfield School District

Similar Profiles

CREATE PROFILE