Melissa Nelligan
Marion,NC
Overview
10
10
years of professional experience
Work History
Forklift Operator
Ingles Warehouse
08.2015 - 02.2022
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Customer Service Manager
Kmart, Sears Holding
07.2012 - 01.2017
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
GED -
Port Charlotte High School
Port Charlotte, FL05.2013
Skills
- Quality Assurance
- Equipment Inspections
- Automated Machinery Operation
- Customer Relationship Management (CRM)
- Customer Relationship Management Software (CRM)
- Computer Skills
- Staff Training
- Effective workflow management
- Time Management
Timeline
Forklift Operator
Ingles Warehouse
08.2015 - 02.2022
Customer Service Manager
Kmart, Sears Holding
07.2012 - 01.2017
GED -
Port Charlotte High School