Overview
Work History
Education
Skills
Timeline
Generic

Melissa Nelligan

Marion,NC

Overview

10
10
years of professional experience

Work History

Forklift Operator

Ingles Warehouse
08.2015 - 02.2022
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.

Customer Service Manager

Kmart, Sears Holding
07.2012 - 01.2017
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

GED -

Port Charlotte High School
Port Charlotte, FL
05.2013

Skills

  • Quality Assurance
  • Equipment Inspections
  • Automated Machinery Operation
  • Customer Relationship Management (CRM)
  • Customer Relationship Management Software (CRM)
  • Computer Skills
  • Staff Training
  • Effective workflow management
  • Time Management

Timeline

Forklift Operator

Ingles Warehouse
08.2015 - 02.2022

Customer Service Manager

Kmart, Sears Holding
07.2012 - 01.2017

GED -

Port Charlotte High School

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Melissa Nelligan