Melissa Nelson
Fort Collins,CO
Summary
Organized and dependable multi-disciplinary office manager with extensive experience in records and database management, a proven record of accuracy and efficiency and continuous compassionate and outstanding care to all patients, students, vendors and staff.
Overview
9
9
years of professional experience
Work History
Medical Practice Manager
Banner Health
04.2020 - 05.2021
- Oversaw daily operations of the medical practice including patient and staff scheduling, medical file maintenance, billing, payments and inventory management.
- Accurate and complete data entry of patient medical files including medical history and other relevant records in accordance with HIPPA and all other applicable laws, procedures and policies.
- Worked closely with insurance companies, physicians and patients to determine appropriate eligibility, coverage and benefits.
- Established close working relationships with patients, staff and vendors to create an open and collaborative working environment.
Patient Financial Services
Banner Health
05.2015 - 05.2020
- Verified and completed patient registration data in compliance with industry regulations to protect and safeguard patient security and confidentiality.
- Proficiently operated a multi-line phone system to provide timely scheduling, accurate financial information and escalate emergent medical issues to appropriate staff when necessary.
- Listened and demonstrated compassion and interpersonal customer service skills to address patient issues, concerns or complaints.
Academic File Manager
Wright Career College
01.2012 - 04.2015
- Created and implemented a comprehensive filing database to streamline data entry and simplify the file retrieval process for current and former students.
- Supervised regular internal file audits to ensure accuracy and compliance with industry standards, procedures and regulations.
- Monitored and maintained file access to protect student security and confidentiality.
Education
Bachelor of Arts - Anthropology
Wichita State University
Wichita, KS12.2024
Associate of Arts - Business Administration
Cowley County Community College
Arkansas City, KS05.2012
Skills
- Medical Office Management
- Electronic Records and Database Management
- Document Accuracy and security
- Ability to efficiently manage multiple tasks
- Accounting, data and administrative experience
- Proficient user of Microsoft Suite Applications
- Regulatory and Procedural compliance
- Ability to research and make sound judgments in high-pressure situations
Timeline
Medical Practice Manager
Banner Health
04.2020 - 05.2021
Patient Financial Services
Banner Health
05.2015 - 05.2020
Academic File Manager
Wright Career College
01.2012 - 04.2015
Bachelor of Arts - Anthropology
Wichita State University
Associate of Arts - Business Administration
Cowley County Community College