Melissa Nelson
Bay City,TX
Summary
Skilled and Experienced Bilingual Medical Assistant. Excellent communicator that is self motivated. Offering a strong dedication to create informed patient care. A proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented.
Overview
19
19
years of professional experience
Work History
Medical Assistant
MEHOP
09.2014 - Current
- Accurately recorded and reported test results according to established procedures.
- Entered patient, procedure and equipment into computer system.
- Assisted doctors with non-invasive procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
- Routinely retracted patient throat cultures and prepared them for lab submission.
- Skillfully performed suture removals for patients of all ages.
- Counseled female patients on birth control methods, cervical and breast cancer and answered questions or concerns.
- Educated patients on specific treatments and care plans.
- Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.
- Mentor new hires, resulting in stronger staff development and increased productivity.
- Taught students vital intake, assisting in procedures and OSHA and HIPPA compliance.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
- Monitored expiration of medical supplies and medications.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Provided patient education.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
Medical Assistant
Michael G. Neret Family Practice
01.2012 - 09.2014
- Check in all Patients for the day.
- Monitoring vital signs, such as blood pressure,respiratory rate, temperature and pulse.
- Administer injections and vaccines. Perform EKG's , stress EKGs , neuropathy test, PFTs , ear lavages , set up oxygen tanks and monitor oxygen levels and assisting in pap smears.
- Test, recorded blood glucose levels and educate patients in diabetic maintenance.
- Change sterile dressings and perform wound care for pressure ulcers, bed sores, and surgical site wounds.
- Removal of sutures.
- Answer all patient calls regarding medications or concerning any medical conditions. Up to 30 calls per day.
- Writing patient prescriptions with doctors approval. Authorizing prescriptions by calling all pharmacies for prescription refills.
- Maintaining accurate records of patient care, condition, progress and concerns.
- Respond appropriately to physical, emotional and developmental needs of patients.
- Obtain information about patients medical history, drug history, complaints and allergies.
- Help patients move in and out of wheelchair and automobiles.
- Scheduled medical appointments when necessary.
- Monitor expiration of medical supplies and medications.
- Order supplies.
Medical Assistant
Southwest Primary Care
01.2011 - 06.2012
- Performed EKGs, PFTs, checked oxygen levels and assured oxygen for patients was medically compliant.
- Monitored vital signs, such as blood pressure, pulse, respiratory rate and temperature
- Performed flu vaccines
- Prepared mayo trays and assisted doctor with pap smears, rectal exams, and physical exams.
- Educated patients on how to administer insulin and check glucose levels.
- Insured that exam rooms were well stocked and kept up with inventory stock.
- Filed all patients paperwork and H&P's. Prepared charts for upcoming appointments and prepared them for billing.
Customer Service Supervisor
Wal-Mart
01.2007 - 01.2011
- Supervised cart pushers, cashiers, people greeters, service desk associates and maintenance associates.
- Strong leader of customer support staff.
- Managed work flow to exceed quality service goals.
- Made sure cleanliness of front end was a priority at all times.
- End of shift register audits and handled large sums of money
- Overrides throughout entire store.
- Taking care of online orders.
- Investigated and resolved customer inquiries and complaints in an empathetic manner whether in person or over the phone.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
Hostess/Cashier/Waitress
K-2 Steakhouse
07.2004 - 11.2007
- Prepared take out orders for customers.
- Prepared for large parties and reservations by setting up tables according to type of event and service standards.
- Answering telephone
- Verified cash drawer against the day's receipts.
- Routinely cleaned work areas.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Restocked salad bar and buffet, refilled condiments, organized pantry area and swept floors.
- Folded napkins throughout the day to maintain an adequate supply.
- Consistently provided professional, friendly and engaging service.
Education
Nationally Registered Certified Medical Assistant - Medical Assisting
National Association For Health Professionals
Garden City, KS12.2021
Medical Assistant Diploma - Medical Assisting
Everest Institute
Houston12.2011
High School Diploma -
Penn Foster
Scranton, PA01.2003
Skills
- CPR/First Aid certified
- Bilingual
- Data entry
- Electronic health records
- HIPAA compliance
- Charting and clinical documentation
- Patient-focused care
- Committed team player
- Perfectionist
- Highly Dependable
- Independent
- Eagerness to learn
- Skilled in Athena EMR
Timeline
Medical Assistant
MEHOP
09.2014 - Current
Medical Assistant
Michael G. Neret Family Practice
01.2012 - 09.2014
Medical Assistant
Southwest Primary Care
01.2011 - 06.2012
Customer Service Supervisor
Wal-Mart
01.2007 - 01.2011
Hostess/Cashier/Waitress
K-2 Steakhouse
07.2004 - 11.2007
Nationally Registered Certified Medical Assistant - Medical Assisting
National Association For Health Professionals
Medical Assistant Diploma - Medical Assisting
Everest Institute
High School Diploma -
Penn Foster
Similar Profiles
Johana BarrientosJohana Barrientos
Certified Registered Medical Assistant at Vibrance Health- Previously Known As MEHOPCertified Registered Medical Assistant at Vibrance Health- Previously Known As MEHOP
Nerissa RubioNerissa Rubio
Medical Assistant at MEHOP-OBGYNMedical Assistant at MEHOP-OBGYN
Marisol MarrufoMarisol Marrufo
Medical Assistant at Mehop Women's And Children'sMedical Assistant at Mehop Women's And Children's
Tracie WernerTracie Werner
7th Grade ELA Resource Teacher/Reading Intervention Teacher at Lake Jackson Intermediate7th Grade ELA Resource Teacher/Reading Intervention Teacher at Lake Jackson Intermediate
Anthony GarciaAnthony Garcia
Mechanical Maintenance Technician at Gladieux Metals RecyclingMechanical Maintenance Technician at Gladieux Metals Recycling