Melissa Nereim
Huntersville,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Bakery/Grocery Industry with over 20 years of experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for Teaching, training and production of. Bakery Cake products and services. Strengths include expert product knowledge of all Grocery. Bakery Products sold; efficiently with product use; fast and effective production and all aspects of cake decorating. Trained at all levels of management; including District managers, store managers, bakery managers and general associates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Preschool Teacher
Independence Hill Baptist Church
Huntersville, NC
02.2018 - Current
- Plan and implement dynamic curriculum and fun learning activities.
- Tend to children’s daily needs, personal hygiene and care routines.
- Design creative, themed lessons and deliver high-energy instruction in all preschool subjects (learning: colors, numbers and letters) to classrooms of up to 15 children in an inclusive, heterogeneous setting.
- Fostered a warm, nurturing and fun atmosphere conductive to learning.
- Recognized for teaching excellence and instructional best practices on annual reviews.
- Developed strong, lasting relationships with parents and children.
- Regarded as a leader among teacher peers in the development of creative lessons and exciting indoor and outdoor learning experiences.
- Promoted good behaviors by using positive reinforcement methods with children.
- Abided by local regulations and safety protocols.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Seasonal Team Leader
Ttech inc
REMOTE USA, NC
06.2015 - 09.2018
- Manage, train and Support over 65 new hires as Team Leader.
- Process Employee Weekly reports regarding: schedules, attrition and Scorecard Metrics.
- Proactively Listen and coach agents on customer calls: Improvement and sales opportunities missed as well as listen for any needed training opportunities.
- Maintain low Team attrition by contacting all employees who missed shifts.
- Managed Team timecards and missed punches.
- Respond to Agent emails and phone calls.
- Internally answer Agent questions from customers calling via a chat box. Take escalation calls from customers with concerns about products, services and or support.
- Answer inbound calls from customers calling regarding making purchases, information about support and or asking about previous orders already made.
- Upsell customers for additional products or services offered.
Meet and exceed all Metric KPI Goals and Keep reliability above 95% each month. - Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Programs and Software knowledge: Empower It, Kronos, Workforce Management, Oracle, Avaya, Cisco phone, Oneview, Sharepoint, e-schedule planner, adp payment services, zena, eye360 and noetix,
Loan Analyst
Ally Bank Financial
Charlotte, NC
- Originate Loans; responsible for taking loan applications by inbound call center in a highly structured and demanding call center environment.
- Maintain knowledge of current product offering; lender guidelines and overlays.
- Follow up with customer from application to closing.
- Involved in the design, reconciliation, and testing of New Systems and software.
- Study the current state of the processes.
- Prepare the AS-IS process map and the TO-BE scenario.
- Prepare test scenarios.
- Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.
- Consult with third party business vendors and consultants to define complex project goals.
- Software and Programs: LPS software: PC Lender, Optimal Blue, Salesforce, Sharepoint, Web X, Doc.
- MGIC and Microsoft Applications.
Banking Home Mortgage Specialist
Carolina Premier Bank
Charlotte, NC
- Originate Loans Independently; generates residential mortgage and development loans through solicitation of individual borrowers, real estate brokers, builders, developers and CPA’s.
- Obtaining all necessary support documents along with appropriate fee and lock-in information in compliance with FNMA, FHLMC, VA, and FHA and mortgage lending regulations inclusive of RESPA, Truth- in-Lending, HMDA, ECOA, FDCPA and CRA.
- Maintain current knowledge on mortgage products, underwriting guidelines and industry regulations.
- Created company driven policy and procedures for department in all areas of operation including: originations, processing and closing.
- Adhere to all applicable laws and regulations including Carolina Premier Bank Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank.
- Process Loan files from start to finish- Review documents needed for Submission, fulfilling Underwriter needs, clearing conditions, Completing Loan package for Closing, Completing Funding Conditions.
- Packaging Loan for Sale.
- Responsible for the sales and marketing of Carolina Premier Bank Mortgage Loan products as well as consistent, effective referrals of mortgage clients for other bank services, (Integrated Relationship).
Mortgage Broker/Loan Officer
Assorted Companies
Charlotte, NC
- Provide mortgage clients sound advice based on a full understanding of client needs/mortgage product offering: A-paper, Alt-A, Subprime and Hard Money products
- Expert knowledge in placing consumers with the appropriate products including: Government Loans,FHA, VA, USDA; Conventional Loans, Jumbo loans and Home Equity Loans.
- Responsible for all Application-to-closing duties ; collecting borrower documentation; submitting loan to investor, processing, clearing approval conditions; setting up closing and sending final closing requirements to lender.
- Monitor data feeds for Mortgage Backed Securities (MBS) and Treasuries on a "live" basis.
- .Adaptable to an ever changing lending environment.
- Expert Knowledge: Calyx Point, Encompass Software.
Lead Sales Associate
HC Brill
Atlanta, GA
- Lead Technician for retail chain of over 1500 stores
- Independently train, supervise and execute seminars to other technicians, staff and management
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Created eye-catching merchandise displays to entice customers into store.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Minimized shortages by adopting proper loss prevention procedures.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Cross-trained on different positions to best support team during peak periods.
- Exclusive Marketing Designer for 1200+ stores; created all manuals, marketing materials, weekly newspaper flyers in local and regional newspapers; in-store advertised specials, banners, holiday displays including: Case lay-out, décor for the department and designing ideas for display
- Travel to regional locations in the Southeast; 100 % travel including some weekends
- Increase sales by up selling current and prospective customers for new products.
Officer Manager/ Title Closer
CPR Title
Westminster, CO
- Expert knowledge of closing procedures from start to finish. title policy-gathering closing documentation-settlement procedures.
- Prepare all closing documents including draft HUD-1, Note, Deed of Trust, Assignments and required disclosures.
- Ensure organization’s security interest position is secure and title is clear.
- Perform pre- closing procedures: thoroughly read and review each lender’s closing instructions.
- HUD preparation; Create HUD in SoftPro; and send to lender for review.
- Post Closing: HUD reconciliation, Document quality control, Storage and final title procedures.
- Handles all customer concerns and issues regarding: checks, disbursements, title policy issues; recording issues; escrow balance; payoff issues; loan document deficiencies and all other customer service issues.
- Open and Closing Office operations.
Real Estate Paralegal
Residential, White and White Law Offices, PLLC
Florence, SC
- Accept title request from lenders and complete pre-title examination record for attorney for title search
- Review Title report from attorney and create title binder for Lenders; understanding Policies each lender needed; and include Closing Protection Letter
- Experienced with Plat Map and writing legal descriptions from metes and bounds
- Expert knowledge of closing procedures from start to finish; -title policy-gathering closing documentation-settlement procedures
- Prepare all closing documents including draft HUD-1, Note, Deed of Trust, Assignments and required disclosures
- Ensure organization’s security interest position is secure and title is clear
- Perform pre- closing procedures: thoroughly read and review each lender’s closing instructions and
- HUD preparation; Create HUD in SoftPro; and send to lender for review
- Performed closing for Mobile homes and Land which requires a two-time closing and writing legal description from a plat map
- Perform pre- closing procedures: thoroughly read and review each lender’s closing instructions
- Reconciled Escrow account; and cut checks to appropriate parties
- Closed office on occasion.
Sales Representative
Cumulus Broadcast Group
Florence, SC
- Instrumental in planning, developing, and implementing promotions to clients
- Develop and execute market branding for local and regional businesses
- Secure long term contracts creating lasting relationships with present and prospective clients
- Over achieve expected goals
- Design and Implement creative services/ “Star Award Recipient-2001.”
- Lead sales and promotional meetings weekly, plan and develop sales demonstrations
- Interim manager to sales team 3 days a week
- Generate Arbitron Ratings to Regional and National Clients
- Chris Lytle Trained Sales Executive.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Education
Bachelor's - Biology/ Chemistry
Francis Marion University
Skills
- Microsoft Office
- Kronos Time Management
- Avaya/ Cisco Phone
- SoftPro
- Encompass
- Calyx
- Legal Terminology
- Market Research and Analysis
- Automated Underwriting System (AUS)
- Property Evaluation
- LexisNexis Software
- FNMA, FHLMC
- Eye360
- ADP Payment Services
- Persuasive Negotiation
- Critical Thinking
Certification
Food Handler Certification
MLO
Additional Information
- Authorized to work in the US for any employer
coverletter added
- Dear Hiring Manager,
- I am writing to express my interest as a professional Bakery Specialist and Trainer. I am a self-motivated and progress-driven professional. I have extensive experience. as a Grocery Store Cake Decorator. I have worked in multiple grocery store bakeries in High School, College and while I was a trainer for HC Brill. I have the ability to decorate cookies, cakes, cupcakes; professional looking seasonal holiday displays while training other associates to be effective, efficient cake decorators. I can also fill orders and keep all cake cases full and have back-up inventory in very little time. I would enjoy traveling to local stores; using my skills and expertise to make not just one store amazing; but to make many local stores have beautiful holiday displays and filled cake cases for customers to enjoy this season, while working with other store cake decorators and teaching them the skills and knowledge I have. My unique combination of education, skills and work experience has allowed me to develop my strengths in negotiation, de-escalation and taking a calm and relaxing approach to difficult conversations. Because of my varied background, I am a resourceful and creative problem solver. I can always find multiple solutions to even the most complex problems. I would greatly appreciate your review of my enclosed resume and outlined credentials. I believe that I can be a valuable addition to your firm and your business goals. At your convenience, I am available for an interview or further discussion. I look forward to your response.
Melissa Nereim
Timeline
Lead Preschool Teacher
Independence Hill Baptist Church
02.2018 - Current
Seasonal Team Leader
Ttech inc
06.2015 - 09.2018
Loan Analyst
Ally Bank Financial
Banking Home Mortgage Specialist
Carolina Premier Bank
Mortgage Broker/Loan Officer
Assorted Companies
Lead Sales Associate
HC Brill
Officer Manager/ Title Closer
CPR Title
Real Estate Paralegal
Residential, White and White Law Offices, PLLC
Sales Representative
Cumulus Broadcast Group
Bachelor's - Biology/ Chemistry
Francis Marion University
Food Handler Certification
MLO
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