Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa J Newlin

Dayton,Ohio

Summary

Motivated and detail-oriented individual with a strong ability to analyze and evaluate information objectively. Eager to apply excellent attention to detail and critical thinking skills in a Rater role. Adept at quickly learning new guidelines and procedures, with a commitment to maintaining accuracy consistency. Possesses strong time management skills and the ability to work independently to meet deadlines. Ready to contribute to a team focused on delivering high-quality content assessments. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Overview

12
12
years of professional experience

Work History

Business Banking Representative

National City Bank
05.2006 - 07.2010
  • Processed business loans and lines totaling $5 million, overseeing all closing activities.
  • Managed 95% of customer account setups, including maintenance, transfers, and wires.
  • Assisted Business Banking Officers with daily operations, focusing on loan modifications and problem resolution.
  • Supported post-closing construction loan disbursements while generating routine reports for retail branches.

Office Manager

National City Bank
01.2001 - 05.2006
  • Oversaw sales, service, operations, and profit and loss for $12 million branch.
  • Achieved highest customer service scores district-wide through effective team management.
  • Executed comprehensive employee training and coaching programs to enhance performance.
  • Led team through successful corporate-wide conversion initiative.
  • Coordinated relocation of branch, ensuring minimal disruption to operations.

Customer Service Representative

National City Bank
01.1999 - 01.2001
  • Executed setup and maintenance of checking, savings, loans, lines, CD, and IRA accounts.
  • Conducted outbound calls to clients for retention initiatives.
  • Managed cash handling, including ordering and preparing cash shipments.
  • Maintained ATM operations to ensure accessibility and functionality.

Education

Some College (No Degree) - Business

Midlands Technical College
Columbia, South Carolina

Skills

  • Time management
  • Customer service
  • Problem solving
  • Adaptability
  • Multitasking capacity
  • Organizational skills

Timeline

Business Banking Representative

National City Bank
05.2006 - 07.2010

Office Manager

National City Bank
01.2001 - 05.2006

Customer Service Representative

National City Bank
01.1999 - 01.2001

Some College (No Degree) - Business

Midlands Technical College
Melissa J Newlin
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