Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
M. New York Cook

M. New York Cook

Asset Protection Mgmt.
Brentwood,CA
Remaining in your comfort zone is like making all right-hand turns. You can spend your entire life turning and turning and still end up in the same place you started. Recalibrate your mind routinely to give your life new direction and your comfort zone will follow.
M. New York Cook

Summary

Highly-motivated Professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With 20 years in Management and team building; 20 years in the Security industry; and 15 years in Loss Prevention, I feel I would be a great asset to your company.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

NorCal Area Asset Protection Manager

Vigilant Asset Protection
Lake Oswego, OR
07.2023 - Current
  • Reviewed staffing needs to always ensure adequate coverage in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Supervised 25 employees, ensuring optimal productivity.
  • Coached, developed and motivated team to achieve goals.

Portfolio Manager

Allied Universal Security Services
Sacramento, CA
11.2021 - 07.2023
  • Developed and implemented security policies, procedures, and standards for the organization.
  • Created detailed reports on security incidents and breaches of corporate policies.
  • Maintained up-to-date knowledge of industry trends in information security technologies.
  • Assisted in developing user training materials on data protection best practices.
  • Collaborated with other departments to ensure that their processes are compliant with organizational security policies.
  • Interacted with law enforcement officials to investigate incidents or violations of laws and regulations reported by Security Officers and client.
  • Develop security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Closely supervise Field Supervisor (11)
  • Oversee Officers and LP Agents assigned to account (team of 65)
  • Oversee and respond to 35 store throughout the Bay Area
  • Maintain close relationship with Client.
  • Conduct and/or participate in weekly meetings with Client and Officers

NorCal Area Manager

Safe Environment Business Solutions
Ossining, NY
01.2017 - 11.2021
  • Developed and enforced loss prevention policies, procedures, and standards for all stores.
  • Trained new employees on company security protocols and safety regulations.
  • Provided feedback to store management regarding potential risks or violations of security protocol.
  • Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
  • Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
  • Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
  • Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
  • Collaborated with local law enforcement agencies on investigations involving criminal activity.
  • Communicated investigation findings, areas of opportunity and future prevention techniques to drive loss prevention improvements.
  • Reviewed incident reports from store personnel and investigated further when necessary.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Maintained documents of all loss prevention activity.
  • Used computers and software to generate concise reporting.
  • Served as team Manager for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
  • Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Supervise and train team of 30 Loss Prevention Agents and subcontractor team of 25.
  • Generate weekly and monthly reports.
  • Develop and update Post Orders according to trends and store location.

Education

Criminal Justice/English

Cal State Hayward, Hayward
09.1988 - 06.1991

Skills

  • Shoplifter Detention
  • Loss Prevention Goals Monitoring
  • Retail Theft Investigations
  • Security Systems Expertise
  • Interviews and Interrogations
  • Loss Prevention Expertise
  • Staff Leadership
  • Workplace Safety
  • Incident Reporting
  • Program Implementation
  • Vendor Relations
  • Discrepancy Resolution
  • Theft Prevention
  • Policy Development
  • Law Enforcement Collaboration
  • Witness Interviews
  • Customer Service
  • Loss Prevention and Security Guard Trainer
  • Data security
  • Information Protection /Security
  • IT Security
  • Security solutions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

NorCal Area Asset Protection Manager - Vigilant Asset Protection
07.2023 - Current
Portfolio Manager - Allied Universal Security Services
11.2021 - 07.2023
NorCal Area Manager - Safe Environment Business Solutions
01.2017 - 11.2021
Cal State Hayward - , Criminal Justice/English
09.1988 - 06.1991

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M. New York CookAsset Protection Mgmt.