Melissa Ng
Pearland,TX
Summary
Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adaptive teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students using trendy multimedia techniques.
Overview
6
6
years of professional experience
Work History
Gymnastic Instructor & Manager
The Little Gym
05.2022 - Current
- Gymnastic instructor for parent/child, pre-k, and grade school children (ages 1-12)
- Conduct classes (3-21 students) with emphasize in gymnastic, imagination play, and child development
- Manage clients’ accounts in regard to class enrollments, membership, billing, and growth tracker
- Organize and process new client leads and introduction classes
- Create and facilitate member events, birthday parties, and seasonal camps
Warranty Administrator
Group 1 Automotive
11.2019 - 12.2021
- Proficient usage and data management through CDK Global
- Developed and implemented training material in CDK Global for new hires
- Reviewed, processed, and corrected over 100 repair orders daily for policy compliance warranty claims
- Constructed list of labor codes and labor time through cross referencing technicians’ stories
- Navigated various automotive manufacturing data systems (GM, Chrysler, and Mercedes-Benz)
Instructional Design / Human Resource
Team Legacy Martial Arts
10.2017 - 11.2019
- Developed training courses for staff based on needs assessments from weekly evaluations
- Built and continuously refined e-learning courses for all staff positions (LMS Articulate: Storyline)
- Worked hand in hand with SMEs to develop training programs while utilizing ADDIE structure
- Developed promotional materials (digital graphics/videos) for events using Adobe Creative Suite
- Drafted job descriptions and requirements for online job postings; submit to Indeed
- Prepared interview questions for candidates under supervision of management
- Induced new member sign-ups by matching students/parents’ interest to programs offered
- Managed over 300 customers' billing information, memberships, and records through PerfectMind
- Created monthly reports of revenue, memberships, and student progress and attendance
- Performed personnel management including hiring, payroll, and weekly scheduling
Assistant Head Instructor
Team Legacy Martial Arts
08.2017 - 11.2019
- Instructed 20 classes per week consisting of 10 – 35 students each with skill levels from novice to black belt
- Created and lead summer camps consisting of 30 campers daily involving various physical activities, creative arts and crafts, and leading junior coaches for professional growth and development
- Served in dual role with above position with tasks dynamically allocated by business needs
- Served as liaison between management and instructors on staff
Education
M. Ed. Curriculum & Instruction - Learning, Design & Technology -
University of Houston
07.2024
BS in Human Resource Development -
University of Houston
12.2018
Skills
- Course Material Creation
- E-Learning Development
Articulate 360 - Storyline 360 & Rise
- Curriculum Design & Implementation
Adobe Creative Suite - Captivate, Photoshop CC, Premiere Pro, Lightroom, Illustrator
Digital Graphics - Procreate, Canva
Websites
Timeline
Gymnastic Instructor & Manager
The Little Gym
05.2022 - Current
Warranty Administrator
Group 1 Automotive
11.2019 - 12.2021
Instructional Design / Human Resource
Team Legacy Martial Arts
10.2017 - 11.2019
Assistant Head Instructor
Team Legacy Martial Arts
08.2017 - 11.2019
M. Ed. Curriculum & Instruction - Learning, Design & Technology -
University of Houston
BS in Human Resource Development -
University of Houston