Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Melissa Ng

Pearland,TX

Summary

Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adaptive teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students using trendy multimedia techniques.

Overview

6
6
years of professional experience

Work History

Gymnastic Instructor & Manager

The Little Gym
05.2022 - Current
  • Gymnastic instructor for parent/child, pre-k, and grade school children (ages 1-12)
  • Conduct classes (3-21 students) with emphasize in gymnastic, imagination play, and child development
  • Manage clients’ accounts in regard to class enrollments, membership, billing, and growth tracker
  • Organize and process new client leads and introduction classes
  • Create and facilitate member events, birthday parties, and seasonal camps

Warranty Administrator

Group 1 Automotive
11.2019 - 12.2021
  • Proficient usage and data management through CDK Global
  • Developed and implemented training material in CDK Global for new hires
  • Reviewed, processed, and corrected over 100 repair orders daily for policy compliance warranty claims
  • Constructed list of labor codes and labor time through cross referencing technicians’ stories
  • Navigated various automotive manufacturing data systems (GM, Chrysler, and Mercedes-Benz)

Instructional Design / Human Resource

Team Legacy Martial Arts
10.2017 - 11.2019
  • Developed training courses for staff based on needs assessments from weekly evaluations
  • Built and continuously refined e-learning courses for all staff positions (LMS Articulate: Storyline)
  • Worked hand in hand with SMEs to develop training programs while utilizing ADDIE structure
  • Developed promotional materials (digital graphics/videos) for events using Adobe Creative Suite
  • Drafted job descriptions and requirements for online job postings; submit to Indeed
  • Prepared interview questions for candidates under supervision of management
  • Induced new member sign-ups by matching students/parents’ interest to programs offered
  • Managed over 300 customers' billing information, memberships, and records through PerfectMind
  • Created monthly reports of revenue, memberships, and student progress and attendance
  • Performed personnel management including hiring, payroll, and weekly scheduling

Assistant Head Instructor

Team Legacy Martial Arts
08.2017 - 11.2019
  • Instructed 20 classes per week consisting of 10 – 35 students each with skill levels from novice to black belt
  • Created and lead summer camps consisting of 30 campers daily involving various physical activities, creative arts and crafts, and leading junior coaches for professional growth and development
  • Served in dual role with above position with tasks dynamically allocated by business needs
  • Served as liaison between management and instructors on staff

Education

M. Ed. Curriculum & Instruction - Learning, Design & Technology -

University of Houston
07.2024

BS in Human Resource Development -

University of Houston
12.2018

Skills

    Articulate 360 - Storyline 360 & Rise

  • Course Material Creation
  • E-Learning Development
  • Curriculum Design & Implementation
  • Adobe Creative Suite - Captivate, Photoshop CC, Premiere Pro, Lightroom, Illustrator

    Digital Graphics - Procreate, Canva

Timeline

Gymnastic Instructor & Manager

The Little Gym
05.2022 - Current

Warranty Administrator

Group 1 Automotive
11.2019 - 12.2021

Instructional Design / Human Resource

Team Legacy Martial Arts
10.2017 - 11.2019

Assistant Head Instructor

Team Legacy Martial Arts
08.2017 - 11.2019

M. Ed. Curriculum & Instruction - Learning, Design & Technology -

University of Houston

BS in Human Resource Development -

University of Houston
Melissa Ng