Overview
Work History
Skills
Summary
Languages
Certification
Timeline
Hi, I’m

Melissa Ngo

Quincy,MA

Overview

5
years of professional experience

Work History

Amory Constructions

Telecom Field Engineer
09.2024 - Current

Job overview

  • Amory construction working on Nokia to Ericsson 5g builds and upgrades
  • Proficient with RBS commissioning and e911 psap
  • Telecom technical troubleshooting
  • ATT Rbs SMM migration and AREA NEA

Yas Chicken
Burlington, Massachusetts

Social Media Coordinator
02.2022 - Current

Job overview

  • Created social media content with consistent content and tone.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.

Luxe Nails & Spa
Seabrook, New Hampshire

Receptionist
06.2020 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Expo Nails

Nail Technician
04.2020 - Current

Job overview

  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.

Crave
Allston, Massachusetts

Bar Assistant Manager
06.2021 - 11.2023

Job overview

  • Coordinated private events at the bar, overseeing logistics such as staffing, menu planning, and setup for successful functions.
  • Elevated guest experiences with attention to detail in crafting innovative cocktails that showcased the bar''s unique offerings.
  • Maintained a clean and safe work environment, ensuring compliance with health and safety regulations.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Skills

  • Social content planning
  • Marketing strategy
  • Visual storytelling
  • Content scheduling
  • Social media expert
  • Client interaction
  • Research
  • Time management
  • Leadership
  • Customer service
  • Collaboration
  • Mixology
  • Appointment management
  • Client consultation

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Languages

Vietnamese
Native or Bilingual

Certification

  • Licensed Nail Technician - [State] Board of Cosmetology.
  • Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
  • Board Certified Facialist – American Association of Facial Esthetics.
  • OSHA Certified

Timeline

Telecom Field Engineer
Amory Constructions
09.2024 - Current
Social Media Coordinator
Yas Chicken
02.2022 - Current
Bar Assistant Manager
Crave
06.2021 - 11.2023
Receptionist
Luxe Nails & Spa
06.2020 - Current
Nail Technician
Expo Nails
04.2020 - Current

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Melissa Ngo