Melissa Nguyen
Fountain Valley,CA
Summary
Dependable Kitchen Staff with expertise in cooking, restocking, and cleaning. Demonstrates flexibility in supporting and enhancing kitchen operations while maintaining a strong knowledge of health code requirements and efficient stock management.
Overview
9
9
years of professional experience
Work History
Kitchen Staff
Feng Cha Teahouse
Costa Mesa, CA
10.2022 - 12.2023
- Maintained inventory of kitchen essentials.
- Prepared a variety of foods according to customers' orders following approved procedures.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Cleaned and sanitized frequently to maintain health code standards.
Store Manager/ Owner
Happy Nails & Spa
Irvine, CA
03.2018 - 09.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Happy Nail & Spa
Anaheim, CA
05.2015 - 08.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Associate of Arts - Accounting And Business Management
Golden West College
Huntington Beach, CA06-1989
Skills
- Process Optimization Management
- Client Relations Management
- Recruitment and hiring
- Marketing and Promotions
Timeline
Kitchen Staff
Feng Cha Teahouse
10.2022 - 12.2023
Store Manager/ Owner
Happy Nails & Spa
03.2018 - 09.2022
Store Manager
Happy Nail & Spa
05.2015 - 08.2020
Associate of Arts - Accounting And Business Management
Golden West College
Similar Profiles
Precious MeggsPrecious Meggs
Boba Barista at Feng ChaBoba Barista at Feng Cha
Jordan GeeJordan Gee
Barista at Feng ChaBarista at Feng Cha
Vy DangVy Dang
Cashier Team Lead at Feng ChaCashier Team Lead at Feng Cha