MELISSA NICOLAS
Miami,FL
Summary
Results-driven business leader prepared for role with robust history of steering any company toward success and fostering culture of excellence. Known for collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FLOW CONTROL OFFICER
Allied Universal Security Services
03.2024 - Current
- Trained new employees on hospital security policies and procedures
- Performed routine patrols throughout the facility grounds or parking lots
- Assisted with crowd control during special events held at the hospital
- Implemented effective strategies to prevent unauthorized access into restricted areas
- Participated in drills designed to test preparedness for various emergency scenarios
- Provided friendly and professional assistance to employees, visitors and customers
- Maintained high levels of alertness throughout shifts
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
CEO
Raw Touchh LLC
08.2020 - Current
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations
- Prepared and braided hair for clients according to their individual needs and preferences
- Cleaned and sanitized styling tools, equipment, and workstation between each client
- Instructed clients on how to maintain and care for their braids
- Maintained a clean and orderly work area at all times
- Applied extensions using various techniques such as weaving, box braiding, French twists, cornrows
- Kept detailed records of services rendered and products used for each client
- Maintained salon finances, including budgeting, payroll and bookkeeping
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Front Desk Receptionist
Alive And Well Community Partners
01.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Handled sensitive patient information with discretion and adhered to HIPAA regulations consistently throughout daily tasks.
- Contributed to the development of office procedures that enhanced overall clinic operations.
Security Professional
Allied Universal Security Services
11.2020 - 06.2022
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Patrolled and monitored premises in company vehicle and by foot.
- Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Fulfillment Team Member
Amazon
12.2019 - 10.2020
- Collaborating with team members to ensure timely completion of tasks
- Using RF scanners to locate product in the warehouse quickly and accurately
- Conducting regular cycle counts to verify inventory accuracy
- Fulfilled orders quickly to accomplish challenging daily objectives
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking
- Cleaned and organized aisles, work stations and floors to promote operational productivity
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
Counselor
YMCA of South Florida
02.2019 - 12.2019
- Responded promptly to emails from members seeking assistance
- Participated in team meetings to discuss customer service strategies and goals
- Greeted members and answered questions in a friendly and professional manner
- Organized and supervised daily activities for students in the after-school program
- Assisted with homework assignments, projects, and tests
- Provided guidance on social development skills such as problem solving, conflict resolution, and communication
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Maintained positive relationships with students, faculty, alumni, and administration.
Cashier
Walmart
09.2017 - 11.2018
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Processed sales transactions to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer services
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
Certification - Esthetician
Sheridan Technical College
Hollywood, FL01.2022
High School Diploma -
American Worldwide Academy
Miami, FL02-2018
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Crisis Management
- Access Control
- Active Listening
- Critical Thinking
- Customer Service
- Friendly, Positive Attitude
- Fluent In Haitian Creole
- Quick Learner Aptitude
Certification
- SECURITY D LICENSE, DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES, 2019 NOVEMBER
Timeline
FLOW CONTROL OFFICER
Allied Universal Security Services
03.2024 - Current
Front Desk Receptionist
Alive And Well Community Partners
01.2023 - 02.2024
Security Professional
Allied Universal Security Services
11.2020 - 06.2022
CEO
Raw Touchh LLC
08.2020 - Current
Fulfillment Team Member
Amazon
12.2019 - 10.2020
Counselor
YMCA of South Florida
02.2019 - 12.2019
Cashier
Walmart
09.2017 - 11.2018
Certification - Esthetician
Sheridan Technical College
High School Diploma -
American Worldwide Academy
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