Melissa Nielsen
Southworth,WA
Summary
Proven leader in the hospitality and retail sectors, adept at boosting operational efficiency and enhancing customer experiences. At Full Tilt Ice Cream, I spearheaded event management and social media marketing, significantly improving brand visibility. Skilled in multitasking and adaptability, I excel in customer relationship management and complex problem-solving, ensuring both team and project success.
Overview
15
15
years of professional experience
Work History
Shop/catering Manager
Full Tilt Ice Cream
04.2022 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Running full service mobile scoop shop, set up/breakdown @ events, maintaining mobile unit
- Social media & marketing, booking events
- Hiring & training employees, maintaining relationships with vendors/event managers
- Opening & Closing storefront, inventory, shopping, key holder
Manager
The Meatery
05.2019 - 09.2020
- Managing all aspects of running a cafe, cash handling & deposits, inventory, ordering & vendor relations
- Hiring & training new employees, scheduling
- Developed menu items and specials to increase sales, ran social media for cafe
- Espresso barista, grill/fry cook, food prep, customer service @ meat counter
- Opening & closing cafe, key holder
Cashier/Retail Sales Associate
Bomgaars Supply
03.2018 - 09.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Member/Mobile Unit Lead
Full Tilt Ice Cream
04.2011 - 10.2016
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Running mobile scoop shop truck at large scale events, set up & break down, booking events
- Training new employees, scheduling, key holder
Mobile Unit Crew Member
Coffee Design
05.2015 - 07.2016
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Set up and operate fast paced mobile kitchen and espresso trailer at large scale events
- Oversaw inventory, completed weekly shopping trips
- Operated grill & fryer, food prep, creating new menu items & specials
Baker/Kitchen Lead
Holy Cacao
06.2011 - 11.2012
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Assisted in planning and running promotional events and campaigns.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Determined baking times for various items.
Manager
Man Bites Dog
06.2009 - 10.2011
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Marketing & social media,
- Managed employees, training, inventory & shopping
- Coordinating catering contracts & events, staffing for events
- Grill cook, creating specials & new menu items, Key holder
Education
High School Diploma -
Woodinville High School
Woodinville, WA06.1995
Skills
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Schedule Preparation
- Marketing
- Brand Management
- Customer Service
- Adaptability and Flexibility
- Multitasking
- Excellent Communication
- Organizational Skills
- Managing Operations and Efficiency
- Task Delegation
- POS knowledge
- Cash Handling
- Grill & Fry cook
- Event management & staffing
Timeline
Shop/catering Manager
Full Tilt Ice Cream
04.2022 - 05.2024
Manager
The Meatery
05.2019 - 09.2020
Cashier/Retail Sales Associate
Bomgaars Supply
03.2018 - 09.2019
Mobile Unit Crew Member
Coffee Design
05.2015 - 07.2016
Baker/Kitchen Lead
Holy Cacao
06.2011 - 11.2012
Crew Member/Mobile Unit Lead
Full Tilt Ice Cream
04.2011 - 10.2016
Manager
Man Bites Dog
06.2009 - 10.2011
High School Diploma -
Woodinville High School
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