Melissa Nikko
Cloquet,MN
Summary
Reliable business professional skilled at coordinating records and schedules to keep office teams on-task and ready for daily demands. Highly motivated employee with strong work ethic and time management skills. Proficient in using Microsoft Office to produce reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. 6 years of administrative and accounts payable and receivable experience along with vehicle titling procedures.
Overview
11
11
years of professional experience
Work History
Accountant/Title Clerk
Northwoods Ford
Hibbing, MN
05.2018 - 04.2024
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Calculated and prepared checks for utilities, taxes and other payments.
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Researched customer inquiries regarding title information.
- Performed data entry of vehicle information into system for registration purposes.
Front Desk Receptionist
Giant's Ridge Resort
Biwabik, MN
09.2017 - 05.2018
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
Florist/Garden Center Associate
Plagemann's Floral
Aurora, MN
03.2013 - 03.2018
- Managed customer orders, requests, and complaints in a timely manner.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Maintained detailed records of customer orders and invoices.
- Kept the store clean and organized at all times.
- Processed sales transactions via cash register and telephone orders.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Provided advice on how to care for plants and landscaping solutions.
- Performed regular maintenance of the garden center, including watering, weeding, pruning, and fertilizing plants.
- Organized and restocked shelves to ensure a neat, presentable display area.
- Greeted customers upon arrival and provided assistance as needed.
- Assisted in loading purchased items into vehicles when necessary.
Education
High School Diploma -
Mesabi East Secondary
Aurora, MN05-2007
Accounting
University of Minnesota - Duluth
Duluth, MNSkills
- Payment Verification
- Accounting And Bookkeeping
- Account And Ledger Reconciliations
- Cash Control
- Record keeping Requirements
- Data Entry
- Invoicing And Billing
- Vendor Invoice Processing
- Collections And Invoice Processing
- Accounts Receivable And Payable
- Bank Account Reconciliations
- Office Equipment Operations
- Multi-Line Telephone System Operation
- Filing And Sorting
- Document Management
References
References available upon request.
Timeline
Accountant/Title Clerk
Northwoods Ford
05.2018 - 04.2024
Front Desk Receptionist
Giant's Ridge Resort
09.2017 - 05.2018
Florist/Garden Center Associate
Plagemann's Floral
03.2013 - 03.2018
High School Diploma -
Mesabi East Secondary
Accounting
University of Minnesota - Duluth