Melissa N. Mitchell

Executed intake of Hub referrals and facilitated client enrollment processes.

Responded to referral requests, ensuring timely connection with partner agencies.

Ensured accuracy and consistency of client data in CHOICE’s software system.

Maintained relationships with partners and community stakeholders for effective client interventions.

Addressed partner and consumer inquiries via in-person meetings, phone calls, or email.

Updated and maintained Hub Community Resource Directory records for accurate resource availability.

Combined resources from private and public entities to enhance data collection efforts.

Coordinated meetings, prepared agendas, and documented meeting minutes efficiently.

• Delivered freelance articles, technical writing, and interviews on disability-related topics.
• Provided motivational speaking engagements focusing on disability rights and employment opportunities.
• Contributed to publications including 'Physical Disabilities: The Ultimate Teen Guide' and 'Kids on Wheels Magazine.'
• Featured in profiles of Judy Heumann and Logan Olson in various media outlets.
• Conducted interviews for New Mobility Magazine, discussing service dog training and advocacy.
• Wrote blog content for Write and Publish, highlighting service dogs as essential companions.
• Addressed themes of international exchange and travel within the context of disabilities.

• Managed case load of up to 26 clients with diverse disabilities and age-related impairments.
• Empowered clients to develop and maximize independent living skills within community settings.
• Conducted consultations to assess client needs and determine necessary support services.
• Identified specific client needs and available resources, addressing potential barriers.
• Coordinated service implementation strategies to overcome obstacles faced by clients.
• Served as liaison among clients, nursing facility staff, case managers, and other stakeholders.
• Provided direct support to clients in collaboration with HCS and AAA case managers.
• Facilitated processes required for clients to achieve established goals effectively.s

• Trained and placed assistance dogs to support individuals with mobility disabilities.
• Conducted advanced obedience and public access training for up to three dogs.
• Co-facilitated weekly foster home puppy training classes.
• Collaborated with inmates at Monroe Correctional Complex for weekly training sessions.
• Provided follow-up consultations for clients and submitted essential documentation.
• Managed Teams Facebook Group to enhance community engagement.
• Coordinated Annual Teams Day to promote awareness and fundraising.
• Maintained detailed records on dogs in training progress.

• Provide in classroom student support K-12.
• Supported students throughout the school day to fully participate including students with complex behavioral needs and disabilities.
• Provide school services supports including library assistant and office staffing.

• Company Overview: Albertina Kerr’s Community Inclusion program offers opportunities for people with developmental disabilities to participate in the workforce, join in community activities and pursue hobbies that enrich their lives.
• Manage a staff of 6-8.
• Serve 18-22 clients with complex developmental disabilities with 20-25 hours a week of services and supports.
• Increase community inclusion of clients through activities promoting independence, learning, productivity, and community engagement.
• Manage program budget and supplies.
• Manage timesheets and personnel scheduling.
• Plan and conduct staff training and in services.
• Record keeping & maintenance.
• Participate as a member of individual support teams working to ensure a person centered model.
• Write Individual support plans and all accompanying protocols to provide necessary supports around interaction, health, activities of daily living, safety, and communication.
• Albertina Kerr’s Community Inclusion program offers opportunities for people with developmental disabilities to participate in the workforce, join in community activities and pursue hobbies that enrich their lives.
• Facilitated on-site volunteers program four active volunteers.
• Created KEY ASL Signs program- developed working in tandem with client teams & the behavior support specialist to increase the use of ASL as communication across Lane DS staff & clients facilitating communication of key activities, wants/needs, and messages.
• Augmented Communication Supports- Majority of Lane DS Clients are non-verbal or have limited verbal ability.

• Process and pay bills, invoices, and reimbursements using OUS guidelines.
• Process deposits of all forms.
• Answer phones.
• Greet visitors/ Answer questions about programs.
• Create / maintain website content utilizing iWeb/WordPress.
• Create / maintain community email list-serve utilizing Mail Chimp list-serve. List size tripled from 374-923 in a year.
• Create/maintain online registration portals and payment utilizing Regonline.com and Authorize.net.

• Create a variety of publications including brochures, information cards, posters and flyers.
• Create and maintain website content utilizing WordPress.
• Maintain accurate information about program in the AUCD online database.
• Answer phones.
• Greet visitors.
• Manage building participation in campus food drive.
• Process and pay bills, invoices, and reimbursements using OUS guidelines.

• Work with individuals with disabilities and dogs selected through temperament/health testing to raise/train the dogs to work as service dogs.
• Plan and carry out agendas for 2 hour classes.
• Support training groups of 6-8 dogs in training and their people.
• Teach training classes 3 weeks a month.
• Teach make up classes and additional training sessions as needed/requested by clients/volunteers.
• Lead public access training field trips monthly.
• Conduct testing of the human/dog teams using the Canine Good Citizen Test and Public Access Test Evaluator #88155.
• Assist in temperament testing of potential dogs for inclusion in the program.
• Co-raised 15 puppies and facilitated their transition to clients, puppy raisers, or career change homes.
• Conduct Interviews of potential clients and volunteers for the program.
• Research and develop materials for use with clients and volunteers.
• Edit E-newsletter.

• Healing Pathways/ RISE Research using CBT and strengths based intervention approaches working with women with physical disabilities who also experience depression.
• Recruit 20 women to participate in the Eugene area of the project.
• Facilitate three intervention groups.
• Complete pre and post group data series on all area participants.
• Provide and maintain written and audio records of all sessions and contact with women per research protocol.

• As Outreach and Training Coordinator I provided public relations services to Mobility International USA.
• Write and distribute press releases.
• Write articles for both in house and external publication.
• Maintain and recruit participants for the Peer-to-Peer and Colleague-to-Colleague Networks.
• Create and Maintain web pages utilizing Plone.
• Plan and carry out marketing campaigns.
• Plan, design, and create training materials and tools.
• Update existing materials and training tools.
• Research and answer informational and referral requests.
• Participate in multiple online communities in a professional capacity.
• Designed and Created 'Self Assessment on Inclusion of Participants with Disabilities' and the corresponding Action Plan Worksheet.
• Designed and Created online resources including 'Disability-Related Phrases and Vocabulary to Learn Before You Go Abroad', 'Equipment and Tools that Make Traveling with a Disability Easy'.
• Planned and designed many training formats including 'Independence without Borders', 'Working Outside of Bounds', and 'Learning the Practice of Yes'.
• Appeared on 3 radio shows including Voice of America representing Mobility International USA.
• Moderated On line Group Travel with a Purpose.
• Instituted a formal PR Tracking process for press releases, outreach campaigns, and the web site.
• Created and instituted PR Tools such as link stickers to drive people to the website, suggestions for use of materials, themed information packets, and online participation and request forms.
• Expanded the Round Table E-news from a periodic publication to a formal bimonthly email publication utilizing Mail Chimp.
• Planned and/or participated in more than 90 conferences, events, trainings, and meetings.

• Designed and laid out a 60 page handbook, Newsletters, flyers, brochures, promotional postcard.
• Participated in 4 public awareness events.
• Conducted trainings on disaster preparedness to groups of varying size and demographics.
• Appeared in an interview on 'The Sheriff’s Report'.
• Planned and implemented a Service Project to bring Pierce Neighborhood Emergency Teams to Tahoma Vista Village.

• Tutored ten kids daily.
• Planned and carried out lesson plans written on an individualized basis for each child’s strengths and weakness.
• Worked closely with other teachers and staff to ensure both I and they had a full picture of the child’s progress.
• Co-led a pilot Civic Engagement Project with fifth graders including rewriting lessons for age appropriateness.
• Participated in several service projects on an intra-county basis.
• Received training in CPR, learning styles, job hunting, resume writing, arts in education, interpersonal communication and team building.

• Work as a language assistant for English classes of all levels.
• Work closely with professors/teachers to better meet learning objectives.
• Plan lessons and research materials.
• Build materials when none are available.
• Act as a voice for recordings for future use in language labs as a comparison between various possible English speaking accents.
• Give lectures and lessons on various aspects of American culture.
• Learn to live and work in a society and government system outside of the U.S.
• Have many opportunities to exchange cultures and experiences.

• Wrote press releases for various events hosted by HIPAA for release the press statewide and the Wash. State web site.
• Designed and laid out Newsletters, flyers, brochures, promotional postcard.
• Responsible for the tabulation and presentation of two statewide surveys including the creation of multiple PowerPoint presentations.
• Created information folders for distribution at various speaking engagements and functions.
• Traveled statewide giving various presentations on the HIPAA Act to diverse audiences.
• Answered on line questions to Ask HIPPA.

• Provided structured supplemental instruction for Introduction to Logic.
• Worked closely with my assigned faculty to ensure I was providing instruction and information consistent with what was provided in class.
• Responsible for setting of the meeting schedule and requesting meeting space.
• Created outlines and materials as necessary to ensure students successful completion of the course.
• Groups consisted of anywhere between 5 and 100 students at any given time.