Melissa Noe
Sheffield,MA
Summary
Dynamic professional with over two decades of administrative leadership and project management experience, including tenure as Town Administrator for the Town of Monterey. Proven track record in managing multimillion-dollar grants and spearheading administrative functions. Highly adaptable and committed to continuous learning, with exceptional organizational skills and a collaborative spirit. Eager to explore new opportunities and industries.
Overview
30
30
years of professional experience
Work History
Town Administrator
Town of Monterey
Monterey , MA
01.2021 - 03.2024
- Managed staff of over 20 employees in various departments.
- Coordinated meetings with elected officials, community groups, and other stakeholders.
- Reviewed and proposed budgets for the town.
- Prepared agendas for Town Council meetings and attended all meetings.
- Oversaw daily operations of the town government offices.
- Negotiated contracts with vendors to provide goods and services to the town.
- Ensured compliance with local laws, ordinances, regulations, policies, and procedures.
- Advised Town Select Board members on legislative matters related to their jurisdiction.
- Assisted in grant writing efforts to secure additional funding sources.
- Conducted research into current issues affecting the town's residents.
- Monitored expenditures within each departmental budget.
- Provided guidance on personnel decisions including hiring and disciplinary actions.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Issued public notification of official activities or meetings to public.
Office Manager
Town of Monterey
Monterey, MA
01.2005 - 01.2021
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Transcribed meeting minutes for various boards and committees.
Office Manager
@utoRevenue
Great Barrington, MA
01.2002 - 01.2005
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Oversaw and facilitated the integration of a new mailing system.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Ensured that payroll was processed successfully.
- Maintained accurate records of accounts payable and receivable transactions.
Customer Service Manager
Gilder Publishing
Great Barrington , MA`
01.2000 - 01.2002
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Created marketing promotions.
Teacher Aide
Kolburne School
New Marlborough, MA
01.1996 - 01.1999
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Bank Teller
Great Barrington Savings Bank
Great Barrington, MA
01.1994 - 01.1996
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
Education
Associate of Science - Business Software Systems
Berkshire Community College
Pittsfield, MA06-2007
Certification - Supervisory Leadership
University of Massachusetts Amherst
Amherst, MACerification - Massachusetts Certified Public Purchasing Official
University of Massachusetts Amherst
Amherst, MASkills
- Procurement Management
- Emergency Management
- Organizational Leadership
- Database updates
- Time Management
- Adaptability and Flexibility
- Researching skills
- Self Motivation
Timeline
Town Administrator
Town of Monterey
01.2021 - 03.2024
Office Manager
Town of Monterey
01.2005 - 01.2021
Office Manager
@utoRevenue
01.2002 - 01.2005
Customer Service Manager
Gilder Publishing
01.2000 - 01.2002
Teacher Aide
Kolburne School
01.1996 - 01.1999
Bank Teller
Great Barrington Savings Bank
01.1994 - 01.1996
Associate of Science - Business Software Systems
Berkshire Community College
Certification - Supervisory Leadership
University of Massachusetts Amherst
Cerification - Massachusetts Certified Public Purchasing Official
University of Massachusetts Amherst