Melissa Noel
572 Warren Street,Apt.2e,NY
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged my expertise in reservation management and exceptional guest relations at Hook Hell to significantly improve service delivery. My proactive approach and ability to foster team collaboration resulted in notable increases in repeat business and operational efficiency, showcasing my commitment to excellence and continuous improvement.
Personable and organized with natural ability to create welcoming environments and manage diverse teams. Knowledge of customer service and hospitality, combined with strong skills in conflict resolution and scheduling. Dedicated to enhancing guest experiences and ensuring seamless operations.
Offering excellent interpersonal abilities and passion for hospitality and guest satisfaction. Brings understanding of customer service principles and skills in communication and team coordination. Ready to use and develop problem-solving and organizational skills in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess Manager
Hook Hell
01.2023 - Current
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Leveraged technology and social media to better reach and communicate with guests.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
Hostel Receptionist
Hook and Hill
05.2022 - 08.2023
- Managed reservations through various booking platforms, ensuring accurate guest information and room availability.
- Resolved guest complaints professionally, resulting in high levels of customer satisfaction.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Assisted in training new staff members on receptionist duties, improving overall team performance.
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Streamlined check-in and check-out procedures for increased efficiency and reduced waiting times.
- Provided valuable recommendations on local attractions, dining options, and transportation services to enhance guests'' stays.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Implemented effective marketing strategies to attract new customers while maintaining existing client relationships.
- Collaborated with maintenance staff to ensure timely repairs and upkeep of hostel facilities, resulting in minimal disruptions for guests and a well-maintained property.
- Handled financial transactions accurately, including cash handling, processing payments, and balancing the register daily.
- Increased security measures by implementing a thorough verification process during check-in, thereby reducing the occurrence of unauthorized access to guest rooms.
- Collaborated with management to develop promotional offers and discount packages, increasing revenue during low seasons.
- Established effective communication channels between team members to facilitate smooth shift transitions and continuity of service quality across shifts.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Created detailed shift reports for management review, highlighting key issues or concerns requiring attention or follow-up actions.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase occupancy.
- Organized hostel events for guests'' entertainment, fostering a sense of community among travelers.
- Conducted regular inventory counts for supplies, ensuring adequate stock levels at all times.
- Supported hostel operations by performing administrative tasks such as filing documents, managing office supplies, and updating records as needed.
- Developed strong relationships with local businesses to promote the hostel and increase bookings.
- Coordinated housekeeping services to ensure timely room turnovers and maintain cleanliness standards throughout the property.
- Assisted in preparing budget forecasts based on historical data analysis of occupancy rates and seasonal trends in demand for accommodations at the hostel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Batender
Applebee's
01.2021 - 05.2023
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
High School Diploma -
Gramercy Art
New York, NY06-2017
Skills
- Reservation Management
- Employee Scheduling
- Sales Promotion
- Workplace Safety
- Food Safety Compliance
- Brand representation
- Guest Relations
- Takeout order processing
- Menu knowledge
- Hygiene standards
- Table management
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Coaching and Mentoring
- Collaboration and Teamwork
- Relationship Building
- Training and Onboarding
- Recipes and menu planning
- Calm and Pleasant Demeanor
- Sanitation
- Profitability Optimization
- Monitoring Food Preparation
- POS Terminal Operation
- Safe Food Handling
- Liquor Law Compliance
- Strategic Planning
- Managing Reservations and Large Parties
- Scheduling
- Investigating Complaints
- Contract Negotiation
- Cost controls
- Food plating and presentation
- Performance Improvement
- Inventory Management Software
- Quality Control
- Employee Performance Evaluations
- Scheduling Staff
- Labor and Overhead Cost Estimation
- Service Delivery Management
- Operations Management
- Recruitment and hiring
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- Restaurant Revenue Management Certificate – Cornell University School of Hotel Administration.
- LEAN Six Sigma Yellow Belt for Process Improvement – Various certifying bodies.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
Languages
French
Native or Bilingual
Interests
- Gardening
- Participating in cultural exchange programs and homestays
- Electronics and Circuit Building
Timeline
Hostess Manager
Hook Hell
01.2023 - Current
Hostel Receptionist
Hook and Hill
05.2022 - 08.2023
Batender
Applebee's
01.2021 - 05.2023
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- Restaurant Revenue Management Certificate – Cornell University School of Hotel Administration.
- LEAN Six Sigma Yellow Belt for Process Improvement – Various certifying bodies.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
High School Diploma -
Gramercy Art
Similar Profiles
Nyesha ButlerNyesha Butler
Volunteer Experience | Set Designer/Media Production Assistant at "What The Hell? Again" Independent FilmVolunteer Experience | Set Designer/Media Production Assistant at "What The Hell? Again" Independent Film
Ethan BullEthan Bull
Driver/ Front of House at Hell PizzaDriver/ Front of House at Hell Pizza
Harry JiHarry Ji
Duty Manager at HELL PizzaDuty Manager at HELL Pizza