Melissa Norman
Wyandotte,MI
Summary
Dynamic Account Associate III with a proven track record at Waste Management, adept at negotiating and renewing service agreements to maximize profits. Excelled in building strong customer relationships and adeptly managed multiple priorities. Skilled in using Salesforce.com and demonstrating exceptional multitasking abilities. Achieved high levels of customer satisfaction through effective communication and relationship-building skills.
Overview
25
25
years of professional experience
Work History
Account Associate III
Waste Management
04.2000 - Current
- Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
- Customer interaction (external and internal), response & follow up.
- Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
- Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
Education
High School Diploma -
Theodore Roosevelt
Wyandotte, MI06-1992
Skills
- Ability to negotiate effectively
- Ability to effectively build relationships across a wide variety of business types
- Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament
- Ability to adapt to change and manage multiple priorities
Timeline
Account Associate III
Waste Management
04.2000 - Current
High School Diploma -
Theodore Roosevelt
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