Melissa Norris-Paladino
Humble
Summary
Dynamic and award-winning customer service professional with a proven track record at Starbucks, enhancing customer satisfaction through top-tier beverage consistency and exceptional interpersonal skills. Excelled in fast-paced environments, demonstrating a keen attention to detail and a professional demeanor. Known for fostering customer loyalty and maintaining strict food hygiene standards, contributing to a significant increase in repeat business.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Exceptional customer service is my specialty!
Overview
12
12
years of professional experience
Work History
Personal Driver
Lyft
02.2024 - Current
- Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
- Developed strong rapport with clients, leading to repeat business and positive referrals.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
Barista
Kroger
03.2024 - 05.2024
- Enhanced customer satisfaction by efficiently preparing and serving consistent, high-quality beverages. Created a wide variety of hot and cold drinks with consistently positive customer satisfaction feedback.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Target
11.2018 - 02.2020
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Barista
Starbucks
07.2013 - 02.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Received daily compliments to management on my customer service skills.
Education
Certification - Cosmetology
Cerritos Community College
Norwalk04-2002
High School Diploma -
Lakewood Senior High School
Lakewood, CA06-1998
Skills
- Award-winning customer service skills
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive and creative
- Safe food handling
- Professional demeanor
- Clear communication
- Top-Tier beverage consistency
Timeline
Barista
Kroger
03.2024 - 05.2024
Personal Driver
Lyft
02.2024 - Current
Barista
Target
11.2018 - 02.2020
Barista
Starbucks
07.2013 - 02.2015
Certification - Cosmetology
Cerritos Community College
High School Diploma -
Lakewood Senior High School
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