Melissa N Vasquez
Morgan Hill,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Art Brand Studios/Thomas Kinkade
Morgan Hill, California
05.2011 - 04.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer account changes with proprietary software.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Maintained detailed records of client interactions and issue resolutions.
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with company policies regarding technology use.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
Loan Processor
Fidelity Capital Funding
Gilroy
09.2001 - 07.2009
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Created and completed loan submission packages.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Filed completed packages quickly and efficiently.
- Managed conditions sent from underwriting departments.
- Updated customers regularly on status of their loans throughout the processing period.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Submitted loan applications to underwriting department for review and approval process.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Informed customers of loan application requirements and deadlines.
Education
Some College (No Degree) -
Gavilan College
Gilroy, CASkills
- Customer service excellence
- Appointment Scheduling
- Sales Support
- Quality Assurance
- Payment Processing
- Complaint Handling
- Data Entry
- Consultative Sales
- Product Knowledge
- Customer Relations
- Sales closing
- High-energy attitude
- Customer Education
- Lead Generation
- Computer Proficiency
- Researching
- Order Processing
- Critical Thinking
- Delivery Scheduling
Affiliations
- Gardening
- Biking
- Hiking
Certification
- Certified Clerk
Accomplishments
- Top Sales Representative
References
References available upon request.
Timeline
Customer Support Specialist
Art Brand Studios/Thomas Kinkade
05.2011 - 04.2024
Loan Processor
Fidelity Capital Funding
09.2001 - 07.2009
Some College (No Degree) -
Gavilan College
- Certified Clerk
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