I love to cook for anyone and everyone that I can I am always looking to meet new people and form new friendly relationships
Melissa OBrien Dufrene
Franklinton,LA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 13
years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote customer service position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Service Associate
Walmart
08.2010 - 01.2024
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Manager
Walmart
08.2010 - 01.2024
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Researched and corrected customer concerns to promote company loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
No Degree - Applied Psychology
Southeastern Louisiana University
Hammond, LASkills
- Netsuite ERP
- Receiving support
- Calm and Professional Under Pressure
- Raiser's Edge
- LiveChat Messaging
- Inbound Call Management
- Following scripts
- Call Documentation
- Professional telephone demeanor
- Cross-Functional Collaboration
- Understanding Customer Needs
- Customer Service
- Customer Support
- Multi-Line Phone Systems
- Customer Relations
- Policies and Procedures Adherence
- Conflict Mediation
- Complaint resolution
- Order and Refund Processing
- Money handling abilities
- Refunds and exchanges
- Customer Complaint Resolution
- Staff education and training
- Relationship Building
- Customer Account Management
- Complaint Handling
- Employee Coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programsInterests
Timeline
Customer Service Associate
Walmart
08.2010 - 01.2024
Customer Service Manager
Walmart
08.2010 - 01.2024
No Degree - Applied Psychology
Southeastern Louisiana University
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