Melissa O'Brine
Beattie,KS
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue. Knowledgeable and hardworking with a hands-on style and good grasp of marketing, personnel management, inventory coordination and all other areas of restaurant operations. Excellent skills in maintaining records, planning operations, and administering financial operations. Skilled in controlling food costs and labor hours. Seasoned Restaurant Owner with strong background in food service management and operations. Experience includes overseeing all aspects of restaurant performance, from staff recruitment and training to budgeting and financial management. Strengths lie in leadership, problem-solving, customer relationship building, and strategic planning. Previous work led to improved team efficiency, increased customer satisfaction rates and consistently profitable operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Restaurant Owner
Border Bar & Grill
Summerfield, KS
12.2021 - Current
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Negotiated contracts with vendors for food, equipment and supplies.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Created promotions and special events to attract customers and boost sales.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Regional Manager
Rottinghaus Company INC
La Crosse, WI
02.2011 - 03.2022
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Organized promotional events to generate interest in products or services offered by the company.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Mentored and guided general managers on proper processes and methodologies.
- Minimized turnover through effective training and employee engagement programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
GED -
Marysville High School
Marysville, KS04-2014
Skills
- Staff Management
- Health Code Compliance
- Staff Leadership
- Portioning
- Labor Cost Controls
- Portion Control
- Inventory Management
- POS System Operation
- Sales proficiency
- Operations Management
- Complaint Investigation
- Employee Scheduling
- Staff Supervision
- Menu development
- Performance Improvement
- Business Planning
- Schedule Coordination
- Staff hiring
- Financial Planning
- Building Maintenance
- Relationship Building
- Recruitment
- Payroll Administration
- Money Handling
- Employee Supervision
- Multitasking
- POS Terminal Operation
- Conflict Resolution
- Investigating Complaints
- Fire Safety Regulations
References
References available upon request.
Timeline
Restaurant Owner
Border Bar & Grill
12.2021 - Current
Regional Manager
Rottinghaus Company INC
02.2011 - 03.2022
GED -
Marysville High School
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