Melissa Ochoa
Moreno Valley
Summary
Dynamic business student with extensive experience in customer service, sales, and operations, showcasing a proven track record of success in fast-paced environments. Strong bilingual communication skills enhance the ability to connect with diverse clientele and foster positive relationships. Currently pursuing a Business degree while effectively balancing work commitments, demonstrating exceptional time management and steadfast dedication to professional growth. Committed to leveraging skills and knowledge to drive results and contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Chipotle Mexican Grill
01.2025 - Current
- Cross-trained in multiple positions including chips, food prep, and grill operations
- Prepare fresh ingredients and maintain food safety standards in fast-paced environment
- Operate grill station ensuring proper cooking temperatures and food quality
- Handle high-volume customer service during peak hours
- Maintain cleanliness and organization of work stations according to health regulations
- Collaborate with team members to ensure efficient service and customer satisfaction
Warehouse Associate
Deckers Brands
07.2024 - 12.2024
- Packed and labeled merchandise efficiently to ensure accurate shipment preparation
- Maintained inventory accuracy using warehouse management systems and RF scanner technology
- Conducted quality control inspections, identifying damaged items and replacing packaging as needed
- Operated pallet jacks safely to transport merchandise throughout warehouse facility
- Met daily productivity targets while maintaining accuracy standards
- Collaborated with team members to ensure timely order fulfillment
Account Manager
Voyager Consultants
05.2024 - 06.2024
- Conducted door-to-door sales campaigns for Frontier Communications, visiting 50-70 homes daily
- Consulted with homeowners on internet and cable solutions including Frontier Internet, DIRECTV, and YouTube TV services
- Assessed customer needs through qualifying questions to create personalized service packages
- Delivered compelling sales presentations resulting in successful client acquisitions
- Demonstrated comprehensive product knowledge of internet speeds, installation procedures, and add-on services
Team Member
Quick Quack Car Wash
08.2023 - 01.2024
- Consistently ranked in top percentage for membership sales and acquisitions
- Provided exceptional customer service by greeting clients and explaining available services
- Resolved customer complaints and inquiries while maintaining positive relationships
- Guided customers through car wash process ensuring smooth operations and safety
- Performed facility maintenance and housekeeping duties to maintain clean, welcoming environment
Education
Business Major -
Moreno Valley College
Moreno Valley, CA05-2027
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05.2023
Skills
- Customer Service & Sales
- Customer service and relationship building
- Sales experience and door-to-door sales
- Problem-solving and conflict resolution
- Communication and active listening
- Technical & Operational
- Cash handling and POS systems
- Inventory management and RF scanner operation
- Food safety and preparation
- Warehouse operations and pallet jack operation
- Personal Strengths
- Bilingual (English/Spanish)
- Time management and multitasking
- Leadership and teamwork
- Adaptability in fast-paced environments
Certification
- Food Handler's Certification
- Financial Literacy Certification
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Chipotle Mexican Grill
01.2025 - Current
Warehouse Associate
Deckers Brands
07.2024 - 12.2024
Account Manager
Voyager Consultants
05.2024 - 06.2024
Team Member
Quick Quack Car Wash
08.2023 - 01.2024
Business Major -
Moreno Valley College
High School Diploma -
Rancho Verde High School
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