Melissa O'Connor
Hudson,USA
Summary
Clinical professional with proven record of managing clinical operations and improving patient outcomes. Advanced knowledge in healthcare protocols complemented by collaborative approach to team management. Reliable in adapting to dynamic healthcare environments and dedicated to achieving optimal results through strategic planning and execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Manager – Emergency Department
Melrose-Wakefield Hospital
10.2022 - Current
- Ensures all staff maintain competency-based practice based on patient population.
- Participate in nursing research.
- Supervise staff by evaluating work performance, providing guidance and timely feedback based on outcome measures.
- Ensure that staffing demands are met.
- Provide coverage for acuity changes on the unit and for changes in staff availability.
- Provide unit-based coverage for the Director in their absence.
- Collaborate with all heath care providers to develop and maintain the best practice methods.
- Collaborate with the Director in the development and monitoring of operational and capital budgets.
- Acts as a clinical resource to staff.
- Support clinical activity by assisting nursing personnel in providing quality patient care.
Clinical Nurse Manager – Emergency Department
St. Joseph Hospital
01.2019 - 09.2022
- Responsibilities include financial management, human resource management, quality improvement, staff development, and communication.
- Work with Clinical Resource Nurse to ensure timely performance appraisals of Emergency Department Staff.
- Monitor and evaluate clinical and patient satisfaction initiatives and outcomes of patient care.
- Collaboratively develops and implements unit schedules as appropriate.
- Ensure that staffing demands are met.
- Investigate alternative resources without compromising the quality of patient care.
- Provide coverage for acuity changes on the unit and changes in staff availability.
- Provide unit-based coverage for the Director in their absence.
- Collaborate with all health care providers to develop and maintain best practice methods.
- Participate in interdisciplinary patient care service meetings to discuss and suggest strategies for improvement in the patient care safety environment.
- Ensure staff compliance with mandatory education requirements.
- Facilitates the application and recruitment process through active involvement in recruitment activities, interviews, and candidate selection. Involve staff in the interview process.
Clinical Nurse Supervisor – Hudson Family Practice
Dartmouth-Hitchcock
05.2018 - 07.2019
- Assesses, evaluates, treats, or triages and documents medical problems using the nursing process.
- Respond to triage calls and provide appropriate advice, recommendations, and follow-up as indicated.
- Collaborates with the health care providers on cases that require further medical attention.
- Respond to patient questions concerning treatment, mediation, modified duty, and requests including prescription refills.
- Document personal health information.
- Supervise the registered nurses and licensed practical nurses in the triage role.
- A resource to licensed practical nurses and licensed assistive personnel and provided directions and assistance when necessary.
- Serve as a supervisor/mentor to staff.
- Develop and implement systems and processes to deliver high-quality, comprehensive services.
- Participate in the planning and delivery of employee-related services including new employee orientation, monitoring employee injuries, and prevention measures.
- Interview, select, direct, and evaluate assigned clinical staff.
- Provide performance evaluations, orientation, and oversight of clinical staff.
Clinical Manager – Emergency Department
Hallmark Health
01.2013 - 01.2018
- Contribute to the development, implementation, and monitoring of annual goals and objectives of the nursing staff.
- Oversee timely performance appraisals of Emergency Department staff.
- Monitor and evaluate clinical and patient satisfaction initiatives and outcomes of patient care.
- Ensure that staffing demands are met.
- Provide coverage for acuity changes on the unit and changes in staff availability.
- Provide unit-based coverage for the Director in their absence.
- Collaborate with all health care providers to develop and maintain best practice methods.
- Collaborate with the Director in the development and monitoring of operational and capital budgets.
- Acts as a clinical resource to staff.
- Support clinical activity by assisting nursing personnel in providing quality patient care.
- Evaluate customer and staff satisfaction scores to support and improve services and implement appropriate changes.
Faculty New Graduate Residency Program – Emergency Department
Hallmark Health
02.2013 - 07.2013
- Develop a New Graduate Residency Program for 5 BSN-prepared New Graduate RNs.
- Provide clinical support to the New Graduate RNs.
- Teach New Graduate RNs using the ENA’s Core Curriculum as a guide.
- Set up a schedule for New Graduate RNs.
- Educated New Graduate RNs on planning patient care, medication administration, patient teaching, anticipation of patient outcome, and problem-solving.
- Collaborated with multiple disciplines to help with the education of the New Graduate RNs and to ensure safe practice based on established nursing standards.
- Provided coaching, mentoring, and counseling during the preceptorship process.
- Worked closely with the nursing administration and education department to implement and evaluate the New Graduate Residency Program.
Clinical Practice Leader – Emergency Department
Hallmark Health
01.2009 - 01.2013
- Contribute to the development, implementation, and monitoring of annual goals and objectives of the nursing staff.
- Oversee timely performance appraisals of Emergency Department staff.
- Monitor and evaluate clinical and patient satisfaction initiatives and outcomes of patient care.
- Ensure that staffing demands are met.
- Provide coverage for acuity changes on the unit and changes in staff availability.
- Collaborate with all health care providers to develop and maintain best practice methods.
- Acts as a clinical resource to staff.
- Support clinical activity by assisting nursing personnel in providing quality patient care.
- Evaluate customer and staff satisfaction scores to support and improve services and implement appropriate changes.
Registered Nurse – Emergency Department
Hallmark Health
01.2006 - 01.2009
- Coordinate and provide direct care to patients with a variety of diagnoses and complex medical conditions.
- Initiate accurate and ongoing assessment of physical, psychological, and social problems of patients.
- Obtain initial focused subjective and objective data through history taking, physical examination, review of records, and communication with health care providers, significant others, and caretakers.
- Document relevant data for every patient as appropriate to the nature and severity of illness or injury.
- Communicate significant data to appropriate personnel throughout the patient’s emergency department experience.
- Formulate a plan of care for the emergency patient based on assessment data.
- Evaluate and document the patient’s response to interventions and changes in the patient’s condition and revise the plan of care as appropriate in collaboration with physicians and other healthcare providers.
- Assist patients and significant others to obtain knowledge about illness and injury prevention and treatment.
- Delegate care based on the needs of patient and knowledge and skill of the provider selected.
Education
Master of Science - Nursing
University of Phoenix
Phoenix, AZ01.2024
Bachelor of Science - Nursing
University of Phoenix
Phoenix, AZ01.2012
Associate of Science - Nursing
Lawrence Memorial/Regis Nursing Programs
Medford, MA01.2006
Bachelor of Arts - Political Science
Regis College
Weston, MA01.1996
Skills
- Meditech, Epic
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Patient flow
- Quality improvement
Accomplishments
- Earned "Daisy Nurse Leader Award".
- Earned "Presidents Award" for Exemplary Leadership.
Affiliations
Emergency Nurses Association
Certification
- BLS Certified Expires 06/27
- ACLS Certified Expires 11/27
Timeline
Clinical Manager – Emergency Department
Melrose-Wakefield Hospital
10.2022 - Current
Clinical Nurse Manager – Emergency Department
St. Joseph Hospital
01.2019 - 09.2022
Clinical Nurse Supervisor – Hudson Family Practice
Dartmouth-Hitchcock
05.2018 - 07.2019
Faculty New Graduate Residency Program – Emergency Department
Hallmark Health
02.2013 - 07.2013
Clinical Manager – Emergency Department
Hallmark Health
01.2013 - 01.2018
Clinical Practice Leader – Emergency Department
Hallmark Health
01.2009 - 01.2013
Registered Nurse – Emergency Department
Hallmark Health
01.2006 - 01.2009
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Lawrence Memorial/Regis Nursing Programs
Bachelor of Arts - Political Science
Regis College
Master of Science - Nursing
University of Phoenix