Summary
Overview
Work History
Education
Skills
Timeline
Publications
Generic

Melissa O’Donnell

Minneapolis,Minnesota

Summary

As a dynamic professional with a wealth of experience in team leadership, strategic planning, and operational management, I have a proven track record of utilizing robust communication and organizational skills to propel projects towards success and foster enhanced team collaboration. My background reflects a history of creating productive work environments that spark creativity, drive innovation, and consistently meet organizational objectives. I am dedicated to achieving results through the implementation of effective management strategies and a steadfast commitment to continuous improvement.

Overview

26
26
years of professional experience

Work History

Process Technican

Genemab
01.2009
  • Document and prepare solutions.
  • Work in ‘clean room’ environment.

Manager, Scientific Support Associate Team

Bio-Techne
01.2017 - Current
  • Collaborate with the BTHQ Technical Service Department Senior Manager and other managers and supervisors to move forward the Technical Service Department responsibilities and achievements.
  • Built a high-performing team through effective recruitment, onboarding, and intensive training program. On-going cross-training of BTHQ and Novus Scientific Support Associates (SSAs) to maximize team agility and performance.
  • Monitor SSA team workload and performance and generates quarterly group performance reports.
  • Oversee activities associated with Discontinuation Notifications for Novus, R&D Systems, and Tocris products.
  • Servant leader assisting on channels and assisting SSAs to provide accurate and timely product information to our customers.
  • Mentored SSAs for career advancement and new skills, fostering a pipeline of highly trained and sought after employees in multiple departments.
  • Boosted employee moral and team bonding through development and implementation of rewards and recognition.
  • Closely collaborate with multiple departments and teams to provide technical information and improve processes.
  • Established a feed-back loop for NPS detractors to improve customer interactions and experiences.

Scientific Support Specialist

R&D Systems-Bio-Techne
01.2012 - 01.2017
  • Respond to performance concerns of R&D Systems and Tocris products. Investigated and resolved customer inquiries and complaints quickly.
  • Document all information in SalesForce.
  • Prepare data and protocol documents for customers.
  • Create and distribute Field Notifications.
  • Member of the Citation Mission teams, reviewing and publishing scientific journals citing R&D Systems products.
  • Planned interactions between SSA and SSS teams to foster collaboration.

Cell Culture Production Research Assistant 2

R&D Systems
01.2010 - 01.2012
  • Maintain cell lines and produce proteins and antibodies in different cell lines.
  • Track and update production requests.

Cell Culture Support Service Team Lead - Supervisor

R&D Systems
01.2000 - 01.2008
  • Harvest, concentrate, and delivery conditioned media.
  • Wash and prepare labware and cell culture vessels.
  • Prepare SDS-PAGE gels for multiple departments.

Education

Bachelor of Science - Microbiology

University of Minnesota

Skills

  • Collaborative team management
  • Clear and concise communication
  • Organizational skills
  • Continuous improvement
  • Critical thinking for problem-solving
  • Customer service excellence

Timeline

Manager, Scientific Support Associate Team

Bio-Techne
01.2017 - Current

Scientific Support Specialist

R&D Systems-Bio-Techne
01.2012 - 01.2017

Cell Culture Production Research Assistant 2

R&D Systems
01.2010 - 01.2012

Process Technican

Genemab
01.2009

Cell Culture Support Service Team Lead - Supervisor

R&D Systems
01.2000 - 01.2008

Bachelor of Science - Microbiology

University of Minnesota

Publications

  • Eelkema, John A., Melissa A. O'Donnell, and R. J. Brooker. "An analysis of lactose permease “sugar specificity” mutations which also affect the coupling between proton and lactose transport: II. Second site revertants of the thiodigalactoside-dependent proton leak by the Val177/Asn319 permease." Journal of Biological Chemistry 266.7 (1991): 4139-4144.
  • LI, YING-YING, MELISSA A. O'DONNELL, and LAUTARO G. PEREZ. "Coexpression of a nonsyncytium inducer HIV-1 glycoprotein inhibits syncytium formation by another HIV-1 Env protein." Virology 215.2 (1996): 197-202.

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