Melissa Ohalleran

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the company.
• Managed all scheduling and staffing needs, optimizing resource allocation to meet operational demands.
• Analyzed operational performance data to identify areas for improvement and drive strategic initiatives.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
• Maintained accurate records of all transactions within the company to facilitate transparent reporting systems.
• Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Schedule patient appointments and manage daily calendars
• Check patients in/out and assist with front-desk operations
• Handle patient calls, questions, and administrative requests
• Maintain patient records and assist with general office operations
• Support physicians and staff with day-to-day administrative needs
• Eventually got promoted to Assistant Manager of Operations

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the company.
• Managed all scheduling and staffing needs, optimizing resource allocation to meet operational demands.
• Analyzed operational performance data to identify areas for improvement and drive strategic initiatives.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
• Maintained accurate records of all transactions within the company to facilitate transparent reporting systems.
• Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Oversaw daily office operations, ensuring efficient workflow and resource allocation.
• Coordinated scheduling for staff, optimizing coverage during peak activity periods.
• Implemented improved filing systems, enhancing document retrieval efficiency by 30%.
• Managed vendor relationships, negotiating contracts to reduce office supply costs.
• Eventually got promoted to Regional Manager

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated scheduling for classes and events, optimizing facility usage for maximum attendance.
• Maintained organized records of memberships and transactions using management software.
• Eventually got promoted to Office Manager

Graduated with a 3.69 GPA