Melissa Olea
Placentia,CA
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
8
8
years of professional experience
Work History
Retail Project Coordinator
Pella Windows and Doors
Brea, CA
06.2017 - Current
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assisted project manager in drafting schedules and related documentation.
- Liaised between departments, vendors and clients to monitor project expenses.
- Identified project needs by reviewing project objectives and schedules.
Claims Service Specialist
Allstate Insurance Co
Diamond Bar, CA
04.2016 - 04.2017
- Monitored the progress of claims to ensure timely resolution.
- Initiated contact with customers to gather additional information or documentation needed to process claims.
- Provided guidance and support to customers on the status of their claims.
- Adhered to state regulations regarding insurance coverage requirements when processing claims.
- Resolved customer complaints promptly and professionally.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Education
High School Diploma -
Valencia High School
Placentia06-2007
Skills
- Project Management
- Customer Service
- Deadline Adherence
- Relationship Building
- Customer Management
- Detail Oriented
- Negotiations
- Schedule Management
Timeline
Retail Project Coordinator
Pella Windows and Doors
06.2017 - Current
Claims Service Specialist
Allstate Insurance Co
04.2016 - 04.2017
High School Diploma -
Valencia High School
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