Melissa Oliva

• Work with operations to ensure timely billing of service tickets and monthly draw contracts.
• Completed Lien Waiver for payment
• Reviewed and monitor collections and the account aging of assigned jobs for timely payment
• Monthly processing of lien intents and follow up with project management on payment status
• Contacted customers via phone, email and or letters to collect outstanding debts.
• Maintained detailed notes on collection attempts on delinquent accounts. Communicate attempts to Controller.
• Resolved customer issues and complaints concerning billing.
• Assisted in internal and external audits related to billing and collections
• Collaborated with the finance team to forecast cash flow and financial performance
• Deposited checks and apply cash receipts
• Ran bank reports and reconcile the amounts deposited the prior day to the bank statement.
• Provided excellent customer service while maintaining professionalism
• Performed tasks with commitment to excellence and a high level of motivation to learn new tasks and assume additional responsibilities.
• Ensured compliance with City of Houston Certified Payroll, MWBE and Pay or Play (POP) reporting
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Assist with special tasks or projects as needed.
• Setup New Customers
• Setup New Jobs for incoming projects
• Ordered and Troubleshoot Cell Phones for Company
• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

• Performed various tasks including: computing, classifying, recording, and verifying numerical data for use in maintaining accounting records.
• E-Invoicing implementation including new projects and updates. The Specialist will supporting customer and 3rd party on-boarding projects, meeting customer billing requirements and managing engagement during projects.
• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Organized critical documentation for easy access and retrieval, increasing team productivity.
• Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
• Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• • Maintain correct customer data in accounting software for rendering reports and billing domestic and international customers
  • Analyze cost detail in preparation of billing to ensure its integrity
  • Prepare accurate AR invoices in a timely manner with correct backup
  • Facilitate invoices internally and externally for approval and ultimate submission to the customer for payment
  • Collaborate with operations to resolve inconsistencies with cost detail prior to customer billing
  • Provide operations with job-specific financial information for reports used to conduct meetings
  • Analyze current AR reports for a given portfolio of customers to ensure correct date is currently outstanding
  • Maintain precise customer job files
  • Assist customers with invoice questions when necessary

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

• Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
• Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
• Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
• Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.

Invoice multiple Shell Oil locations for use of drilling rigs and equipment
• Ensure billing and other compliances on complex client contracts using Excel formulas
• Download rig data using Epoch software to input daily rig information onto clients Excel invoice spreadsheets
• Create spreadsheets for client’s monthly billing using Excel spreadsheets with embedded formulas to ensure accurate billings
• Use Oracle queries to download monthly invoicing log to compare data to the Excel spreadsheet-invoicing log
• Manipulate Excel Spreadsheets with advanced written formulas to accommodate clients contract adjustments.
• Maintain all updated changes via amendments done to clients contracts
• Create debit/credit memos to adjust for inaccurate billing
• Maintained contact with rig personnel to ensure accurate billing of services and rig use
• Re-bill clients on Third Party invoices for maintenance done to rigs outside of Nabors
• File invoices and other processed work monthly into client’s folders

• Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.

• Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
• Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
• Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
• Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
• Improved customer satisfaction through timely resolution of billing inquiries and disputes.
• Research balances on accounts for customers using V Lookups and Pivot Tables to compare and analyze the billable data
• • Reconcile client billings using Excel formulas to ensure accurate invoicing
  • Create debit and credit memos to adjust inaccurate billings to clients’ accounts
  • Verify that all field accounts are attached to the central billing account prior to month end
  • Keyed correction batches on accounts for payments processing
  • E-mailed clients with customized invoices using Pivot Tables
  • Assist with special projects and reporting for client’s billings using Excel queries to ensure information corresponds with contract.
  • Apply weekly cash deposits to client’s accounts.
  • Assist with problem resolution with billing and cash applications to compare and verify billing accuracy
  • Train new incoming Billing Coordinators on processes and protocols

• Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
• Completed appeals of denied claims on patient bills.
• Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
• Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.

• Updated and changed customers account information upon request
• Reconciled major corporate accounts
• Resolved customers billing issues
• Uploaded and keyed in new customers
• Emailed, faxed and sent documents to customers upon request
• Placed calls to customer in regards to billings
• Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
• Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
• Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
• Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.

• Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
• Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
• Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
• Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.

• Managed high-volume accounts with exceptional attention to detail, ensuring accurate invoicing according to contract terms.
• Provided excellent customer service while addressing client inquiries regarding account balances or invoice details.
• Supported month-end closing procedures by reconciling accounts receivable ledgers and confirming accurate reporting of revenue figures.
• Assisted in contract negotiations with clients, providing input on pricing structures and payment terms based on historical data analysis.
• Trained junior staff members on best practices for billing, ensuring a consistently high level of expertise across the team.
• Conducted regular reviews of billing processes and procedures, recommending updates as necessary to maintain compliance with evolving regulations or industry best practices.
• Enhanced client satisfaction by promptly addressing and resolving billing disputes and discrepancies.
• Served as a key resource for internal and external stakeholders regarding billing policies, providing expert guidance on relevant topics.
• Spearheaded the transition to a new billing platform, leading to increased efficiency and reduced manual workload for the team.
• Reduced billing errors by conducting thorough audits of invoices before submission to clients.
• Streamlined billing processes by implementing efficient software solutions, resulting in reduced processing time and improved accuracy.
• Maintained up-to-date knowledge of industry regulations and standards, ensuring compliance in all billing activities.
• Coordinated with sales representatives to ensure proper documentation was obtained prior to invoicing, minimizing potential disputes or delays in payment processing.
• Collaborated with cross-functional teams to implement process improvements for better invoice management and tracking.
• Optimized revenue collection by closely monitoring outstanding invoices and coordinating with clients for timely payments.