Melissa Olivares
Knightdale
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
TurboTax Product Expert
Working Solutions, LLC
01.2025 - 04.2025
- Provided in-depth product knowledge to customers, enhancing their understanding and satisfaction.
- Gathered customer feedback to refine product offerings and improve overall user experience.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Established strong relationships with clients, providing prompt support and guidance on any product-related concerns or inquiries.
- Analyzed customer feedback data to uncover areas of improvement, driving continuous enhancement of products.
- Scheduled production and work-in-progress tracking and reports.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
Bartender
The Raleigh Beer Garden
01.2024 - 04.2025
- Crafted unique cocktails utilizing extensive knowledge of spirits and ingredients
- Provided exceptional customer service, enhancing guest experiences through personalized interactions
- Trained and mentored new bartenders on efficient service techniques and product knowledge
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations
- Resolved customer concerns swiftly, fostering a welcoming atmosphere and repeat business
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Farotage Nation Lounge
01.2017 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender/Bar Manager
101 Kitchen
04.2024 - 03.2025
- Crafted innovative cocktail recipes to enhance customer experience and drive bar sales.
- Managed inventory levels, ensuring optimal stock availability and reducing waste.
- Trained and mentored new staff on bartending techniques and customer service standards.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Administrative Assistant
White Oak Pediatrics
03.2020 - 08.2022
- Provided administrative support for medical staff, including scheduling appointments and data entry.
- Directed phone calls and handled patient inquiries with professionalism and efficiency.
- Verified insurance information and maintained patient records accurately.
Peer Support Specialist
Eagle
02.2018 - 02.2019
- Facilitated peer support sessions to enhance participants' coping skills and resilience.
- Developed personalized recovery plans tailored to individual needs and goals.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Educated clients on available resources and community services for ongoing support.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
Administrative Assistant
Sunshine Pediatrics
05.2007 - 08.2009
- Managed patient scheduling, ensuring optimal appointment flow and minimizing wait times.
- Coordinated communication between medical staff and families, improving service delivery.
- Assisted in processing insurance claims, ensuring compliance with regulations and accuracy of submissions.
- Oversaw inventory management for medical supplies, optimizing ordering processes to reduce costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Office Manager
VitalDent
01.2005 - 01.2007
- Coordinated schedules, meetings, and travel arrangements for staff, improving communication and time management.
- Oversaw inventory management, ensuring availability of office supplies and optimizing procurement processes.
- Developed training materials and conducted onboarding sessions to improve employee integration and productivity.
- Led cross-functional teams in project planning, fostering collaboration between departments to achieve strategic goals.
- Monitored budget expenditures, identifying cost-saving opportunities while maintaining service quality standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
AI (Bachelor's degree) - Computer Information Science, Computer Science, AI
Strayer University
Remote01-2027
IT Security Administration - Certified
MyComputerCareer.com
Raleigh, NC03.2020
Skills
- Fast learner
- Time management
- Attention to detail
- Team collaboration
- Active listening
- Computer skills
- Customer service
- Team support
- Complex Problem-solving
- Ethical awareness
- MS office
- Research
- Email and telephone etiquette
- Digital literacy
- Innovation skills
Certification
- CompTIA Security
- Linux
- Driver's License
- Food Handler Certification
- Bartender License
Languages
English
Bilingual (Spanish)
Timeline
TurboTax Product Expert
Working Solutions, LLC
01.2025 - 04.2025
Bartender/Bar Manager
101 Kitchen
04.2024 - 03.2025
Bartender
The Raleigh Beer Garden
01.2024 - 04.2025
Administrative Assistant
White Oak Pediatrics
03.2020 - 08.2022
Peer Support Specialist
Eagle
02.2018 - 02.2019
Bartender
Farotage Nation Lounge
01.2017 - Current
Administrative Assistant
Sunshine Pediatrics
05.2007 - 08.2009
Office Manager
VitalDent
01.2005 - 01.2007
AI (Bachelor's degree) - Computer Information Science, Computer Science, AI
Strayer University
IT Security Administration - Certified
MyComputerCareer.com