Melissa Oliver
Yukon,OK
Summary
Proven Client Service Coordinator at Wise Hospice Options, adept in CRM software and client relationship building, enhanced customer retention through efficient issue resolution and proactive client support. Excelled in maintaining detailed records and managing multiple accounts, demonstrating strong organization and teamwork. Achieved significant improvements in client satisfaction and loyalty. Experience Client Service Coordinator bringing 14 years of quality performance in Client support with superior results.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Dedicated Hospice Benefits professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Wise Hospice Options
09.2010 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history with monthly audits.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Responded to customer calls and emails to insure patients got admitted and medications processed.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Kuna High School
Kuna, ID05.1997
Skills
- CRM software knowledge
- Scheduling and Planning
- Customer Relations
- Client Relationship Building
- Strong Organization
- Proficient in Microsoft 365, Excel, Word and Multiple EMR's
- Account Updates
- Client Support
- Customer Support
- Complaint Handling
- Database Management
- Meeting deadlines
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Client Relations
- Database Maintenance
- File Management
Certification
HIPPA CERTIFICATION
Timeline
Client Service Coordinator
Wise Hospice Options
09.2010 - Current
High School Diploma -
Kuna High School