Melissa E Oliver
Woodstock,GA
Summary
Experienced professional with a background in customer service, administrative assistance, and clerical data entry. Fosters teamwork and delivers exceptional results. Proficient in conflict resolution, communication, and team performance management. Known for reliability and adaptability, ensuring smooth operations and customer satisfaction in fast-paced environments. Ready to take on a leadership role and provide support to surpass goals and expectations.
Overview
20
20
years of professional experience
Work History
Professional Horse Trainer
Wild at Heart Ranch
09.2019 - Current
- Developed tailored training programs for racehorses to optimize performance
- Facilitated the sale of racehorses by showcasing their potential to prospective buyers
- Maintained daily care routines to ensure optimum health and wellbeing of racehorses
- Established effective communication channels with clients and owners to align on care strategies and progress updates
- Conducted comprehensive assessments of horse behavior to identify areas requiring improvement or additional support.
- Provided treatment for minor horse injuries.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Rode horses in training sessions and provided feedback on track performance.
Co /Business Owner
Legacy Firm LLC
02.2018 - Current
- Financial services
- Developed a positive company culture by fostering teamwork, open communication, and employee recognition.
- Maximized productivity by creating efficient workflows that streamlined daily tasks across all departments.
- Increased company profitability by streamlining operations and implementing cost-saving measures.
- Implemented process improvements that increased operational efficiency and reduced overhead costs.
- Maintained strict quality control standards to preserve product consistency and uphold the reputation of the brand.
- Grew the business through strategic marketing initiatives and targeted client acquisition efforts.
- Ensured compliance with local, state, and federal regulations pertaining to the industry and business operations.
- Strategized long-term growth plans through careful evaluation of current assets and resources while considering future needs or challenges of the organization.
- Improved employee morale by recognizing hard work through rewards programs or other incentives for high-performing staff members.
- Resolved conflicts between employees or customers quickly by finding mutually beneficial solutions that prioritized both parties'' interests.
- Oversaw staff recruitment, training, performance evaluations, promotions, and terminations as needed.
Admin Assistant
Fidelity Investments LLC
04.2007 - 03.2010
- Facilitated daily operations by managing scheduling, coordinating travel arrangements, and organizing meetings
- Maintained effective communication channels by handling calls and emails promptly
- Ensured operational efficiency by overseeing lunch orders and managing paperwork
- Assisted with business compliance by organizing and updating licenses as required
- Streamlined administrative processes by running errands and fulfilling ad-hoc tasks
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Officer
Business Group USA
02.2005 - 07.2006
- Answered customer inquiries and managed inbound and outbound calls to ensure client satisfaction
- Met and maintained service quotas to uphold company standards and performance metrics
- Contributed to the recruitment and hiring processes to build a strong customer service team
- Led a team of 10, fostering a collaborative environment and enhancing team performance
- Collaborated with the sales department to align customer service strategies with sales objectives
- Provided direct support to the business owner, facilitating effective communication and operational efficiency
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
Sequoyah High School
Canton, GASkills
- Groundwork skills
- Equine Behavior Knowledge
- Equine first aid
- Horse Health Care
- Team Leadership Qualities
- Client Relationship Building
- Time Management Capabilities
- Problem-Solving
- Time Management
- Customer Service
- Decision-Making
- Training and mentoring
- Positive and Constructive Feedback
- Work Prioritization
- Handling Escalations
- Delegating Work
- MS Office
- Call Monitoring
- Sales Support
- Complaint Handling
- Quality Assurance
- Attention to Detail
- Driven and Determined
- Relationship Building
- Entrepreneurial personality
- Work Planning and Prioritization
- Strategic Decision-Making
- Employee Training
- Staff Management
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Company CultureFlexible work hoursWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Interests
Fitness
Sports
Animals
Non Profit
Charity
Art
Timeline
Professional Horse Trainer
Wild at Heart Ranch
09.2019 - Current
Co /Business Owner
Legacy Firm LLC
02.2018 - Current
Admin Assistant
Fidelity Investments LLC
04.2007 - 03.2010
Customer Service Officer
Business Group USA
02.2005 - 07.2006
High School Diploma -
Sequoyah High School
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