Melissa Olson
Customer Service
Florence,AZ
Summary
Dynamic Warehouse Manager at Gilbert Engineering with expertise in inventory management and team leadership. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Adept at utilizing CNC machines and shipping documentation to streamline processes, ensuring timely distribution and customer satisfaction. Committed to fostering a collaborative work environment.
Overview
29
29
years of professional experience
Work History
Warehouse Manager
Gilbert Engineering
Florence
09.2021 - Current
- Operated forklifts to fill or empty overhead spaces.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Generated warehouse shipping documents, packing lists, and invoices.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Ran CNC machines
Customer Service Office Manager
Hensley Auto Repair LLC
Florence
09.2015 - 03.2020
- Facilitated all communication between technicians and customers through in-person, phone, and messaging channels.
- Executed estimates and addressed customer inquiries to ensure clarity and satisfaction.
- Coordinated timely orders for repair parts to align with scheduled customer appointments.
- Managed financial records and invoicing processes for the business.
- Oversaw payroll processes for employees to ensure timely compensation.
- Conducted staff meetings and annual evaluations in partnership with ownership.
Registered Nurse
Emergency Department
Chandler
10.2006 - 05.2011
- I cared for all patients that presented to the ER for any and all types of emergency and non-emergency issues.
- I cared for patients from their triage through either discharge or admission.
- I collaborated with doctors on patients needs and utilized other departments as needed to ensure that each patient was getting the best possible care that was needed for them during their stay in the ER.
- I was a preceptor for new hire RN's, assisted the ER director in hiring potential applicants and was also a mentor for new graduate RN's.
Registered Nurse
Emergency Department
Rapid City
01.2006 - 10.2006
- I cared for all types of patients that presented to the ER for any and all types of conditions.
- It is the largest hospital within a 100 mile radius to often times caring for traumas that were flown in from nearby towns and areas.
- I worked in all areas of the ER from triage to discharge or admission.
- I assisted the doctors with whatever was needed for each individual patient.
- I cared for both emergency and non-emergency conditions that spanned all ages groups from new born to the elderly.
Registered Nurse-Staff Nurse
Sturgis Regional Hospital
Sturgis
01.2005 - 01.2006
- I was a staff RN that cared for all types of patients that were admitted to the hospital.
- The staff RN was also responsible for staffing the ER when a patient presented to the ER with a complaint.
- I cared for all types of patients in all areas of the hospital.
- I cared for everything from OB, Nursery, Tele, Med/Surg, OR, ICU, and Hospice just to name a few.
- I mastered my assessment skills during this time being able to change my frame of mind quickly as I often would care for many of these types of patients at the same time within the same shift.
Medical Assistant
Family Practice Office
Rapid City
07.1998 - 12.2004
- I assisted the doctors and nursing in this busy family practice clinic in all areas that I was needed.
- I roomed all patients and took their vitals signs as well as got a history and current medication list in preparation for the doctor seeing them.
- I was responsible for autoclaving all equipment that was used in the clinic as well as ordering all supplies that were needed.
- I assisted the doctor with any and all minor surgical procedures that were done within the office.
Certified Nursing Assistant-Nursing Home
Prairie Lakes Care Center
Watertown
07.1996 - 06.1998
- I cared for all members that lived within this care facility.
- I assisted them with their activities of daily living to ensure that they maintained the best possible quality of life.
Education
ADN - Nursing
University of South Dakota School Of Nursing
Rapid City, SD01.2004
Skills
- Forklift operation
- CNC machine operation
- Shipping documentation
- Order tracking
- Customer service
- Team leadership
- Effective communication
- Time management
- Inventory management
- Healthcare management
- Nursing
- Warehouse operation oversight
- Workflow coordination
- Problem solving
- Mitchell One Shop Management Software
Summary
Registered Nurse, 16, 6, Worked independently in a rural hospital setting., Nurse Manager for a nursing department of approximately 6 RN's and a medical assistant., Placed all orders and purchasing of supplies for the Oncology clinic., Coordinated re-certification and certification on staff for both CPR and IPT certifications., Over-seen the weekly plan of care meeting., Triaged phone calls from patients and their family members., Computer skilled, managing heavy daily patient volume., Assisted with new hire interviews and mentored new graduate nurses.
References
References available upon request.
Work Type
Full TimePart TimeGig WorkWork Location
RemoteOn-SiteTimeline
Warehouse Manager
Gilbert Engineering
09.2021 - Current
Customer Service Office Manager
Hensley Auto Repair LLC
09.2015 - 03.2020
Registered Nurse
Emergency Department
10.2006 - 05.2011
Registered Nurse
Emergency Department
01.2006 - 10.2006
Registered Nurse-Staff Nurse
Sturgis Regional Hospital
01.2005 - 01.2006
Medical Assistant
Family Practice Office
07.1998 - 12.2004
Certified Nursing Assistant-Nursing Home
Prairie Lakes Care Center
07.1996 - 06.1998
ADN - Nursing
University of South Dakota School Of Nursing
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