Melissa Ordaz
Patient Care Coordination
Palmdale,CA
Summary
Dynamic Office Manager with a proven track record at the Institute of Neurological Surgery, excelling in workflow optimization and customer service. Enhanced document retrieval through an electronic filing system and improved patient satisfaction by developing effective communication protocols. Skilled in staff training and policy implementation, fostering a collaborative workplace culture. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Institute Of Neurological Surgery
Palmdale, CA
2001 - 12.2025
- Coordinated office operations, ensuring efficient workflow and adherence to procedural standards.
- Managed scheduling of appointments and meetings for medical staff and patients.
- Maintained inventory of office supplies, implementing cost-effective purchasing strategies.
- Implemented electronic filing system, enhancing document retrieval efficiency.
- Streamlined billing processes, reducing errors in patient invoicing and collections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed patient communication protocols to improve satisfaction and engagement.
- Trained new administrative staff on office procedures and software applications.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of patient appointments and staff meetings.
Admitting Representative
Antelope Valley Hospital
1993 - 09.2001
- Coordinated office operations, ensuring efficient workflow and adherence to procedural standards.
- Managed scheduling of appointments and meetings for medical staff and patients.
- Maintained inventory of office supplies, implementing cost-effective purchasing strategies.
- Implemented electronic filing system, enhancing document retrieval efficiency.
- Streamlined billing processes, reducing errors in patient invoicing and collections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed patient communication protocols to improve satisfaction and engagement.
- Trained new administrative staff on office procedures and software applications.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
High School Diploma -
Palmdale High School
Palmdale, CAGraduate Certificate - Medical Front Office
Pacoima Skill Center
Pacoima, CASkills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Clear oral/written communication
Billing
Scheduling and calendar management
Administrative support
Payroll processing
Bookkeeping
Document management
Clerical support
Account reconciliation
Credit and collections
Relationship building
Mail handling
Scheduling
Staff management
Operations management
Conflict management
Staff hiring
Administrative oversight
Employee training
Policy implementation
Workflow optimization
Languages
Spanish
Native or Bilingual
Timeline
High School Diploma -
Palmdale High School
Graduate Certificate - Medical Front Office
Pacoima Skill Center
Office Manager
Institute Of Neurological Surgery
2001 - 12.2025
Admitting Representative
Antelope Valley Hospital
1993 - 09.2001