Melissa Ordonez
Miami,Florida
Summary
Caring and compassionate Student Nurse proficient in patient care, assessments, and health education. Responds to emergencies with calm yet urgent mentality. Attentive and focused healthcare professional offering over 60 hours of hands-on experience in hospital environments. Demonstrated success in delivering superior care to multiple patients. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, and health education.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center/Referrals and authorization /Front desk
Gastro Med
02.2023 - Current
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Engage in active listening, confirming and/or clarifying information.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Making outgoing calls to patients and providers to obtain referral orders.
- Sending out referral requests/ obtaining referrals through Availity and/or the insurance’s portal.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Call Center Representative
Gastro Health
02.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Scheduled, confirmed and/or cancelled appointments as patients called in.
- Assisted Patients with questions and/or concerns regarding upcoming procedures and course of treatment.
- Conducted follow-up calls to all the calls in my mailbox.
- Handled Hospital Consult line.
Call Center Representative
Premium Health Care
10.2021 - 02.2022
- Answering incoming calls at high volume.
- Registering patient demographic into system and/or registering them as new patients.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Obtaining insurance eligibility and benefits, copays and/or deductibles.
- Confirming/rescheduling patients with correct providers.
Education
Associate of Science - Nursing
MDC Benjamin Leon School of Nursing
Miami, FL04.2025
Associate of Arts - General Studies
Miami Dade College
Miami, FL12.2020
High School Diploma -
Miami Palmetto Senior High School
Miami, FL05.2018
Skills
- MS Office (Word, Excel, Outlook, PowerPoint)
- Vital signs monitoring
- Patient Observation
- Professionalism and Ethics
Certification
- CMAA certified
- CPR/BLS certification
Hobbies and Interests
- Medicine
- Animals
- Nature
- Fitness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center/Referrals and authorization /Front desk
Gastro Med
02.2023 - Current
Call Center Representative
Gastro Health
02.2022 - 02.2023
Call Center Representative
Premium Health Care
10.2021 - 02.2022
Associate of Science - Nursing
MDC Benjamin Leon School of Nursing
Associate of Arts - General Studies
Miami Dade College
High School Diploma -
Miami Palmetto Senior High School