Melissa Ordonez
Houston
Summary
Motivated Orthodontic Assistant with experience in assisting clinical procedures and educating patients on oral hygiene. Known for strong problem-solving abilities and flexibility, contributing to efficient workflows and improved patient experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Pawelek Orthodontics
Deer Park
08.2023 - Current
- Assisted in patient preparation for orthodontic procedures and treatments.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Supported orthodontists during procedures by efficiently providing necessary tools and materials, enhancing workflow and patient comfort.
- Assisted with laboratory procedures, including pouring models, trimming appliances, and fabricating retainers, to ensure quality orthodontic devices.
- Educated patients on proper oral hygiene techniques and post-treatment care to promote effective recovery and oral health.
- Maintained sterilization of instruments according to OSHA standards.
- Scheduled patient appointments and maintained accurate records in the system.
Personal Shopper
HEB
Pearland
09.2021 - 08.2023
- Selected items in alignment with customer orders and specifications to meet individual needs.
- Provided quick, accurate service to ensure customer satisfaction under tight deadlines.
- Tracked orders and managed customer requests using store technology to enhance service delivery.
Co-Manager
Journeys
Pearland
08.2018 - 08.2021
- Managed daily store operations and team performance to ensure smooth functioning.
- Coordinated staff shift scheduling to maintain optimal coverage during peak hours.
- Trained and mentored staff on customer service and product knowledge, enhancing overall customer experience.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Coordinated inventory management and restocking processes effectively.
- Maintained store cleanliness and organization for a welcoming environment.
Education
Dental Assistant -
Houston Community College
Houston, TX07-2023
High School Diploma -
Yes Prep East End
Houston, TX05-2020
Skills
- Knowledgeable in OrthoEdge
- Problem solving
- Effective communication
- Teamwork and collaboration
- Flexible and adaptable
- Bilingual
Certification
- RDA
- BLS Provider
Timeline
Orthodontic Assistant
Pawelek Orthodontics
08.2023 - Current
Personal Shopper
HEB
09.2021 - 08.2023
Co-Manager
Journeys
08.2018 - 08.2021
Dental Assistant -
Houston Community College
High School Diploma -
Yes Prep East End