Melissa Oregon

Collaborated with operations, carriers, and customers to resolve shipment issues, manage changes, and ensure proactive communication throughout transportation process.

• Monitored lane commitments and shipment activity to maintain consistent service performance and proactively identify potential issues before impacting customer operations.
• Coordinate pickup and delivery appointments with customers, carriers, and internal operations teams to support on-time execution and minimize delays.
• Spot-quote freight through customer-specific freight auction and transportation management tools, evaluating market conditions and available capacity to secure competitive rates while supporting profitability.
• Cultivated strong client relationships to enhance customer satisfaction and loyalty.

Oversee transportation operations for high-volume accounts, including end-to-end logistics and on-time delivery across regional networks. Lead a team of four Account Managers supporting 10+ key enterprise clients across multiple states, driving ongoing training and performance management. Collaborate with customers, carriers, and internal teams to resolve escalations and maintain rigorous billing accuracy.

• Earned promotion to Team Lead following exceptional performance as an Account Manager.
• Directed end-to-end shipment coordination, including order entry, scheduling, billing, and tracking of up to 60 containers weekly.
• Surpassed productivity metrics, consistently generating 160+ loads per month and maintaining top-tier customer satisfaction ratings.
• Expanded regional revenue streams by negotiating primary freight contracts and cultivating long-term client relationships.
• Improved customer retention through proactive communication, issue resolution, and advanced utilization of CRM and TMS platforms.
• Received the "ACE of Initiative Award" for expanding key client accounts from single, one-off loads to over 40+ weekly shipments.

Engaged key logistics clients to ensure seamless freight execution and high service reliability, collaborating with carriers, customers, and operations teams to resolve load issues and strengthen client relationships.

• Managed and produced over 120 loads weekly, consistently surpassing organizational benchmarks for productivity, quality, and performance.
• Increased monthly freight volume by 40% through proactive client engagement and optimized load planning across regional routes.
• Reduced delivery and billing discrepancies by enhancing data accuracy and streamlining operational systems, resulting in more reliable transactions.

Built and maintained a strong network of carrier partnerships to execute high-volume freight operations efficiently across national networks. Promoted transportation products, including FTL, LTL, Intermodal, Dedicated Contract Services, and Final Mile solutions. Utilized Salesforce and digital tools to identify new leads, conduct cold calls, and send weekly solicitation emails, successfully bringing in new clients. Leveraged Carrier 360 platform to streamline communications and improve operational transparency.

• Grew customer accounts up to 15% year-over-year through strategic relationship building, sales strategy, and exceptional service offerings.
• Secured new business opportunities by identifying and converting customer leads through targeted cold calls and emails using Salesforce.
• Increased profit margins by negotiating favorable carrier rates and optimizing freight routing, reducing transportation costs.
• Expanded carrier network through proactive recruitment and digital solutions, boosting load coverage and operational efficiency.

Engaged with multiple Fortune 500 clients, overseeing full-cycle freight coordination, account growth, and service delivery. Oversaw booking and order accuracy within EOM systems and forecasted sales data. Collaborated with executives and cross-functional teams to identify business expansion opportunities. Maintained strong client relationships and ensured alignment with branch revenue objectives.

• Established partnerships with top clients, including Anheuser-Busch, Samsung, Nestle Foods, Johnson & Johnson, and Burlington Coat Factory.
• Expanded business pipeline by soliciting freight from new and existing clients, increasing load volume and revenue growth across key accounts.
• Maintained 100% client retention through conflict resolution, transparent communication, and exceptional service.