Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MELISSA ORNELAS

San Bernardino,CA

Summary

I am looking to utilize my medical and management skills for achieving the target and delivering the best performance in an esteemed organization. I would like to implement my innovative ideas, progressive experience, skills and creativity for accomplishing any project that comes my way in order to grow and utilize the talents that I have developed throughout my many years in the healthcare field. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than Number years. Hardworking Job Title brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Software appointment scheduling system to manage over Number patients weekly. Organized and accurate in managing patient flow. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

FRONT DESK ADMIN.

JOHNSON’S ORTHOPEDIC
11.2022 - 08.2023
  • Worked with 10 Practioners
  • Greeted visitors and patients then checked in and roomed patients
  • Verified Insurances and co-pays
  • Took payments when needed
  • Answered phones
  • Made follow up and/or new appointments
  • Called to confirm appointments
  • Stocked rooms as needed
  • Verified items were in or/and ready for delivery.

SCHEDULER / OPERATOR

ARROWHEAD ORTHOPAEDICS
11.2014 - 11.2022
  • Worked with operating facilities to schedule procedures on behalf of the 32 Orthopedic Surgeons
  • Checked patient insurance and collected pre-authorizations from providers
  • Distributed treatment and procedural information to patients
  • Exhibited exceptional attention to detail
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
  • Called patients to schedule medical appointments, consistently double – checking information and availability
  • Created and maintained accurate and confidential patient files
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under 30seconds
  • Greeted visitors and assisted by answering general questions and directed to desired office
  • Documented messages left by callers and delivered vital information to intended employees.

MEDICAL ASSISTANT

QUALITY MEDICAL CORPORATION
06.2008 - 07.2009
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues
  • Administered rapid tests such as urinalysis and DOT testing to help clinical staff assess conditions
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatments
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Checked patients in, collected and verified insurance information, compiled new patient forms, and scheduled appointments and updated patient files.

PHLEBOTOMIST TECHNICIAN/CSR

EXAMONE #305
09.2006 - 06.2007
  • Labeled blood vials with critical information like time of collection, date, and patient name
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
  • Verified collection orders and communicated discrepancies to nurses
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history
  • Maintained fully stocked phlebotomy cart, carrier, and station.

MEDICAL ASSISTANT

KAISER PERMANENTE
11.1997 - 11.2004
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues
  • Administered rapid tests such as urinalysis and DOT testing to help clinical staff assess conditions
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatments
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Checked patients in, collected and verified insurance information, compiled new patient forms, and scheduled appointments and updated patient files.

Education

CERTIFICATE FOR PHLEBOTOMY TECHNICIAN -

US COLLEGES
11.2006

CERTIFICATE FOR MEDICAL ASSISTANT -

CONCORDE CAREER INSTITUE
10.1997

GENERAL STUDIES -

SAN BERNARDINO VALLEY COLLEGE
07.1991

Skills

  • Scheduling appointments
  • Document Management
  • Initiative-taking
  • Basic accounting
  • Telephone Etiquette
  • Appointment Scheduling
  • Microsoft Office

Certification

CERTIFIED AS A BILINGUAL TRANSLATOR

Languages

Spanish
Native or Bilingual

Timeline

FRONT DESK ADMIN.

JOHNSON’S ORTHOPEDIC
11.2022 - 08.2023

SCHEDULER / OPERATOR

ARROWHEAD ORTHOPAEDICS
11.2014 - 11.2022

MEDICAL ASSISTANT

QUALITY MEDICAL CORPORATION
06.2008 - 07.2009

PHLEBOTOMIST TECHNICIAN/CSR

EXAMONE #305
09.2006 - 06.2007

MEDICAL ASSISTANT

KAISER PERMANENTE
11.1997 - 11.2004

CERTIFICATE FOR PHLEBOTOMY TECHNICIAN -

US COLLEGES

CERTIFICATE FOR MEDICAL ASSISTANT -

CONCORDE CAREER INSTITUE

GENERAL STUDIES -

SAN BERNARDINO VALLEY COLLEGE
MELISSA ORNELAS